About Us
John Freegard Heating Engineers has been serving the needs of homeowners and businesses in West Somerset, Exmoor, and North Devon since 1994. With over 65 years of combined experience, our team of qualified engineers are equipped to provide comprehensive and professional solutions for all your oil-fired heating and appliance needs.
Our Expertise
We specialize in the servicing, maintenance, and installation of:
- Central heating boilers: routine servicing & maintenance, breakdown emergencies, commissioning of new appliances, and system upgrades.
- Cookers: efficient and reliable installation, maintenance, and repair.
The John Freegard Difference
Our unwavering commitment to professionalism, quality, and customer satisfaction sets us apart. We are:
- Experienced and certified: Our engineers are OFTEC-registered and possess extensive knowledge and training in the installation, maintenance, and repair of oil-fired appliances.
- Reliable and responsive: We understand the importance of timely service and offer responsive emergency callouts and scheduled appointments to meet your needs.
- Customer-focused: We prioritize clear communication, personalized solutions, and transparent pricing.
A History of Excellence
Founded in 1994, John Freegard Heating Engineers has built a reputation for excellence through:
- Providing personalized and tailored solutions to each client's needs.
- Maintaining open communication and providing clear explanations of services and costs.
- Completing work efficiently and with minimal disruption to your daily life.
Our Commitment
We are committed to:
- Delivering exceptional customer service and building strong relationships with our clients.
- Staying updated with the latest industry standards and regulations.
- Offering competitive rates and transparent billing.
Get in Touch
To request a quote or schedule a service, please contact us for a personalized consultation. We look forward to exceeding your expectations and becoming your trusted partner for all your oil-fired heating and appliance needs.
Customer Service Experience
The customer service experience with John Freegard Engineers has been a mixed bag. One customer, Jenna Mackay, had a terrible experience with the company, citing abrupt and dismissive communication. However, the majority of customers have reported excellent customer service, with many praising the company's responsiveness, punctuality, and professionalism.
Technical Expertise
The technical expertise of John Freegard Engineers has been consistently praised by customers. Many customers have reported that the company's engineers are skilled and efficient in resolving heating system issues. One customer, Nigel Purcell-Herbert, had a complex heating system installation done by the company, and was extremely satisfied with the result.
Reliability and Efficiency
The company's reliability and efficiency have also been highlighted by customers. Many have reported that the company's engineers arrive promptly and resolve issues quickly. One customer, Roger Barbee, was impressed by the company's fast response time, with an engineer arriving within 20 minutes of the call.
Positive Feedback
The majority of customers have given John Freegard Engineers a 5-star rating, praising the company's excellent service, technical expertise, and professionalism.
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