Red Rae Saddlery, established since 1955, is a family-run high street business with a rich history of saddle and harness making for heavy horses, as well as being renowned riding outfitters. Over the years, the business evolved and transformed into Red Rae Town & Country, expanding its focus to cater to the general public and proudly serving the local community with esteemed brand names such as Barbour. Since 1975, we have been selling genuine products from reputable brands such as Aigle, Barbour, Hunter, Le Chameau, and many more. Our physical store is located in the charming town of Ware, Hertfordshire, and we are proud to offer a full backup service on all products and warranties on products.
Our Services
At Red Rae Town & Country, we are committed to providing our customers with a wide range of quality products and exceptional services. Our extensive collection includes footwear for men, women, and children, as well as bags and accessories from leading brands such as Barbour Clothing and Footwear, Toggi, Hoggs, Yoshi, Tumble & Hide, Enzo Rossi, Toni Perotti Leather Goods, Visconti, Kakadu, and many more. We pride ourselves on selling only genuine products and not B grades, ensuring that our customers receive the best quality items.
In addition to our retail services, we also offer same-day and next-day delivery on our products, ensuring that our customers receive their purchases in a timely manner. Our knowledgeable and friendly staff are always on hand to provide assistance and advice, whether it be in-store or over the phone.
At Red Rae Town & Country, we understand the importance of after-sales service, which is why we offer a full backup service on all products and warranties on products. Our team is dedicated to ensuring that our customers are completely satisfied with their purchases and are available to answer any questions or concerns they may have.
Our Location
Our High Street shop is located at 25 Amwell End, Ware, Hertfordshire SG12 9HP, England, UK. We are easily accessible by car, with parking available on the left-hand side of the road, as well as in the Long Stay car park on Broadmeads. If you are traveling by public transportation, Ware Station is located just a short walk away.
Overall Experience
The reviewers have had a mostly positive experience with Red Rae, with many complimenting their competitive prices, easy website navigation, and quick delivery. However, there was one negative review with a poor experience.
Website and Online Ordering
Some reviewers mentioned that the website needs modernizing, but this was part of the charm for some. Most reviewers had no issues with online ordering and were pleased with the ease of use.
Customer Service
Several reviewers praised the customer service, with some mentioning friendly and helpful staff, particularly on the phone. One reviewer was impressed with the company's willingness to add a discount code even after the order was placed.
Delivery
Delivery times were generally quick, with most reviewers receiving their items within 2-3 days. One reviewer mentioned receiving an item in France within 3 days.
Product Quality and Availability
Several reviewers mentioned that the company had items that were not available elsewhere, even online. Some reviewers were impressed with the product quality, with one reviewer still using a custom-order belt from the 80s.
Availability and Stock Issues
One reviewer had a poor experience due to stock issues, with the company taking days to respond to queries and not providing updates on stock availability.
Additional Comments
Some reviewers appreciated the fact that it is a family-run business, while others mentioned that the prices were better than those of major high street brands.
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