Our Vision
Rockett Home Rentals is a leading letting agent in Newcastle under Lyme, Stoke on Trent, and South Cheshire. We take pride in providing a personalized and professional service that exceeds expectations. Our mission is to make the process of letting or renting a property as seamless and stress-free as possible for both landlords and tenants.
Our Expertise
With years of experience and extensive local knowledge, our team of experts understands the unique challenges and opportunities of the local property market. We offer a comprehensive range of services tailored to meet the diverse needs of our clients.
For Landlords
- Expert property valuation and rental market analysis
- Comprehensive marketing and tenant sourcing
- Transparent and competitive landlord fees
- Comprehensive tenant referencing and credit checks
- Dedicated account management and communication
- Out-of-hours maintenance triage service via our "Help me Fix" platform
- Detailed tenant and property reports
For Tenants
- Personalized property search based on your needs and budget
- Market knowledge and guidance on the rental process
- Comprehensive tenant protection measures
- Responsive maintenance and repairs
- Tenant support and resources
Transparent and Ethical Approach
At Rockett Home Rentals, we believe in transparency and ethical practices. We:
- Abstain from any hidden fees or unexpected charges.
- Clearly communicate all terms and conditions.
- Maintain open communication and update clients regularly.
- Adhere to all relevant industry regulations and codes of conduct.
Our Values
Our core values are:
- Professionalism: We conduct ourselves with the highest standards of ethical and professional conduct.
- Passion: We are dedicated to delivering exceptional customer service and creating positive experiences.
- Communication: We believe in open and clear communication to ensure smooth and efficient transactions.
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Community: We are committed to supporting and investing in the communities where we operate.
Summary of Reviews:
Rockett Home Rentals has received a mixed bag of reviews from their clients. Positive feedback highlights their professional, efficient, and friendly service. Many customers appreciate the quick response times, helpful staff, and the ease of finding a new home through Rockett Home Rentals.
On the other hand, there have been complaints about the maintenance and repairs, issues with security deposits, and poor communication. A few customers have had bad experiences with the company's handling of disputes and the management of their properties.
Overall, Rockett Home Rentals seems to have a good reputation with most customers being satisfied with their service. However, there are areas that need improvement, especially in terms of maintenance and customer service.
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