Alistair Thorpe Plumbers & Heating, proudly serving Cupar and surrounding areas in North East Fife, has established itself as a reliable and trusted name in plumbing and heating services. With over 40 years of experience under our belts, we have become the go-to solution for both residential and commercial clients.
Our Beginnings and Values
Our journey began in 1978 with a vision to provide high-quality, reliable plumbing and heating services to the community. We are driven by a core set of values that define who we are:
- Integrity: We are honest and transparent in all our dealings.
- Quality: We deliver exceptional workmanship that meets the highest standards.
- Efficiency: We are committed to completing projects promptly and within budget.
- Customer Focus: Client satisfaction is our top priority.
Our Expertise and Services
Our team of skilled plumbers and heating engineers are fully qualified and experienced in all aspects of plumbing and heating. We offer a comprehensive range of services, including:
Boiler & Heating Services
- Boiler installations, repairs, and servicing
- Central heating and radiator repair & installation
- Gas Safe certification and safety checks
Plumbing Services
- Leak detection and repair
- Burst water tank replacement
- Bathroom and kitchen remodelling
- Drain unblocking and cleaning
- Complete plumbing system installations and repairs
Additional Services
- Powerflushing for efficient heating system performance
- Emergency services available
Why Choose Alistair Thorpe?
Our clients appreciate:
- Experienced and qualified plumbers and engineers
- Responsive customer service and timely arrival
- Competitive and transparent pricing
- Commitment to quality workmanship
- Emphasis on customer satisfaction
If you require reliable and professional plumbing and heating services in Cupar, look no further than Alistair Thorpe Plumbers & Heating.
Excellent Customer Service
The reviews for Alistair Thorpe Plumbing and Heating are a mix of excellent and poor experiences. Many customers have commented on the professionalism and efficiency of the staff, with some even going as far as to say that the company went above and beyond to meet their needs.
Positive Experience
Many customers have reported positive experiences with the company, including excellent workmanship, prompt responses, and reasonable costs. Several reviewers have mentioned specific instances where the company's staff were friendly, polite, and professional, such as Neil Middlemist who praised the two men who fitted his new radiators, and Julie Schubert who thanked the engineer for his work on fixing a burst pipe.
Negative Experience
However, not all customers have had such a positive experience. Some have reported poor customer service, including long wait times for quotes or estimates, and unsatisfactory work. For example, Gary Worthington was charged a call-out fee despite the engineer only being at his property for 20 minutes, and Tim Power reported that the company didn't bother to quote for his boiler replacement despite an initial estimate being requested.
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