SERVICE YOU DESERVE. PEOPLE YOU CAN TRUST.
A Family Tradition of Expertise & Quality
James Aird & Sons has been a cornerstone of Crail for over 150 years, providing exceptional craftsmanship and reliable service across a diverse range of home improvement needs. Our family-run business boasts a wealth of experience, knowledge, and a genuine commitment to exceeding expectations.
Tailored Solutions for Your Needs
From joinery and carpentry to plumbing and central heating installations, our skilled team handles everything with meticulous attention to detail and exceptional craftsmanship. We understand that every project is unique, which is why we offer tailored solutions and free estimates to ensure your complete satisfaction.
Joinery
- Bespoke joinery manufacture, including windows, doors, and staircases
- Kitchen and bathroom installations with wet walling
- Traditional sash and case window renovations and draught proofing
- General carpentry and mending
Plumbing & Heating
- Emergency plumbing repairs, including burst pipes and leaks
- Comprehensive boiler servicing and installation
- Installation of modern bathrooms and stylish shower rooms
- Comprehensive central heating system installations and repairs
Building, Plastering & Roofing
- Traditional plastering for walls and coves
- Roofing repairs and flashing installations
- Building extensions and renovations
Why Choose James Aird & Sons?
- Generations of Expertise: Decades of experience across all trades
- Family-Run Business: Personalized and responsive service
- Free Quotations & Estimates: Transparency and control over your project
- Competitive Pricing: Affordable solutions tailored to your needs
- Professional & Efficient Service: Attention to detail and commitment to quality
Overview
Aird provides heating and boiler services, with a mixed bag of reviews from customers. Some report exemplary service, while others express frustration and disappointment.
Positive Comments
The company has a History of Providing Excellent Service. Customers have experienced prompt responses, efficient work, and helpful staff. A few reviewers have praised their ability to offer solutions and provide reliable service over a long period.
Negative Comments
However, a significant number of reviewers have had poor experiences with Aird. Several have reported delays, lack of communication, and unprofessional behavior from staff members. Some have even been left with unresolved issues and unpaid bills.
Specific Issues
Several reviewers have mentioned issues with the company's communication and response times. Some have had to chase up quotes or follow-up work, while others have been left waiting for extended periods without any updates. Additionally, a few reviewers have reported poor performance from individual staff members, such as one uncooperative individual who tried to sell an unrelated product.
Outstanding Issues
Additionally, a few reviewers have expressed frustration with the company's handling of specific issues, such as a lack of expertise in resolving a boiler fault. In one instance, a customer was left with an unpaid bill and an unresolved issue after the company failed to fix the problem.
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