Our Journey
Hometree grew from a vision to empower homeowners with seamless and reliable protection for their homes. Founded on the principle of outstanding customer service and transparency, we've become a trusted partner for thousands of households in England, Scotland, and Wales.
What We Do
We offer comprehensive boiler & home emergency breakdown cover, alongside renewable energy installations, to keep your home running smoothly and efficiently.
Our Services
- Boiler Cover: Comprehensive protection for all makes and models of gas boilers, including emergency repairs, annual servicing, and boiler replacements.
- Home Cover: Protection for a variety of unexpected home emergencies, such as plumbing, electrical, heating, and structural problems.
- Renewable Energy Installations: Installment and maintenance of energy-efficient technologies like heat pumps and solar panels.
Why Choose Hometree?
- Transparency & Fairness: No hidden costs or sneaky fees.
- Customer-Centric Approach: Responsive customer service and dedicated care from experienced engineers.
- Unbeatable Value: Competitive prices and flexible plans to fit your unique needs.
- Sustainable Solutions: Commitment to renewable energy and eco-friendly practices.
Our Promise
At Hometree, we pride ourselves on delivering exceptional service and building lasting relationships with our customers. We go above and beyond to ensure your satisfaction, offering:
- Price Protection Promise: We promise to never unfairly raise your prices at renewal.
- Unlimited Claims: Get peace of mind knowing there's no limit to the number of claims you can make.
- 24/7 Support: Our UK-based call centre and online platform provide seamless assistance whenever you need it.
Join thousands of satisfied customers and experience the Hometree difference. Get a free quote today and discover the reliable protection and exceptional service your home deserves!
Poor Customer Service and Reliability
The majority of the customers have had negative experiences with Hometree, with most giving the company a rating of 1 star. Many have reported poor customer service, including unhelpful staff, ignored emails, and unfulfilled appointments. Several customers mentioned having to wait for weeks for someone to attend to their issues, only to have the problems unresolved.
Misleading Policies and Billing
A number of customers have reported being charged for services not provided, such as call-out fees and direct debits for policies they never agreed to. Some have also been misinformed about the coverage of their policies, leading to disappointment when claims were rejected.
Incompetent Contractors
Many customers have expressed dissatisfaction with the contractors sent by Hometree, who often lack the necessary skills or knowledge to fix the problems. In some cases, the contractors have even caused further damage or left the issue unresolved.
Unresponsive Company
Hometree has been unresponsive to customer complaints and issues, leaving many feeling ignored and frustrated. The company has failed to address these problems, leading to a loss of trust and satisfaction among customers.
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