Exceeding Expectations, One Floor at a Time
At Action Carpets & Flooring, we pride ourselves on being one of the leading flooring contractors in Kent, with three showrooms conveniently located in Folkestone, Dover, and Whitfield. Our team of experts is dedicated to providing the highest standards in commercial and domestic flooring installations, ensuring that every job is completed with excellence and precision.
Our Services
We understand that each client has unique flooring needs, which is why we offer a comprehensive range of services designed to cater to both residential and commercial customers. From initial site surveys to installation and maintenance, we provide a seamless process that ensures your flooring project is completed to your exact specifications. Our team of experienced fitters is trained by leading manufacturers, ensuring that all work is carried out to the highest standards, and we offer competitive pricing without compromising on quality.
Why Choose Us?
At Action Carpets & Flooring, we're committed to delivering exceptional customer service, and our friendly, knowledgeable staff is always happy to help. We offer free quotes, and our team will work closely with you to understand your specific needs, providing tailored solutions that meet your budget and exceed your expectations. With a massive stock holding of over 25,000m2 of carpet, 10,000m2 of underlay, and a wide range of other flooring options, we can provide a solution that suits your requirements.
Our Values
At Action Carpets & Flooring, we're passionate about delivering excellence in every aspect of our business. We believe in building long-term relationships with our clients, which is why we're dedicated to providing exceptional customer service, competitive pricing, and high-quality products. We're proud to support local charities, including Cancer Research and the Children's Air Ambulance, and we're committed to making a positive impact on our community.
Our Showrooms
Our three showrooms in Folkestone, Dover, and Whitfield are designed to provide a welcoming and informative environment for our clients. Each showroom features a vast selection of flooring options, including carpets, vinyl, laminate, engineered wood, and more. Our knowledgeable staff is always on hand to offer advice and guidance, ensuring that you make an informed decision when choosing your new flooring.
Customer Reviews of Action Carpets in Folkestone
Positive Reviews:
- Fantastic Customer Service: Most customers have praised the exceptional customer service provided by the staff at Action Carpets. They found the staff to be extremely helpful, polite, and friendly throughout their experience.
- Quick Installation and Quality Work: Several customers were impressed with the speed and quality of the carpet installation. Some were even offered earlier installation dates than initially planned.
- Wide Range of Choices: Customers appreciated the wide variety of carpet choices available in the showroom, making it easier for them to find the perfect carpet for their needs.
- Knowledgeable Staff: The staff at Action Carpets were highly praised for their knowledge and expertise in helping customers make the right choice for their carpet needs.
- Professional Fitters: The fitters were described as professional, polite, and skilled, ensuring that the carpets were installed to perfection.
Negative Reviews:
- Poor Aftercare: One customer had a negative experience with the aftercare service, encountering long waiting times and unhelpful staff when dealing with a faulty product.
- Communication Issues: Another customer had an issue with receiving updates regarding their booking, which was cancelled without their knowledge.
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