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Established in 1989, we are an experienced Insurance Broker, offering exceptionally high standards of client care. We cover in excess of 30,000 clients, who we have helped find a great deal on their Car Insurance. We also provide low cost options for Van Insurance, Home, Buildings & Contents Insurance, Business Insurance and Travel Insurance - making us a 'one stop shop' for all your insurance needs! With our friendly UK based advisors, we have a fresh approach to keeping insurance simple. We understand every customer is different and unlike many of our competitors, we offer expert advice to help you find the very best possible deal. Offering a great choice of products from over 30 leading insurers, we have many special rates and discounts available to us - this allows us to find you a quality policy but at a low cost.

Our Services

We offer a wide range of insurance services to cater to various needs of our clients. Our car insurance services include Accidents & Convictions Car Insurance, Car Insurance for Women, Luxury and High Value Cars, 'No' No Claims Bonus, Sports & Performance Cars, Young Drivers, Temporary Car Insurance, Impounded Car Insurance, Expat Car Insurance, and Classic and Vintage Car Insurance.

Our van insurance services include Temporary Van Insurance, Impounded Van Insurance, and Convicted Driver Van Insurance. We also offer home insurance services, including Prestige Home Insurance, Residential Let Property, and Landlord Insurance. In addition, we provide business insurance services, including Public and Employers Liability, Tradesman & Contractors Liability, Cleaners Liability, Teachers & Tutors Liability, Beauticians & Hairdressers Liability, Professionals Liability, Office & Professional Risks, Office Insurance, Directors and Officers Professional Indemnity, Retailers and Shops, Landlord Insurance, Commercial Let Property, Catering Insurance, and Motor Fleet Insurance.

Our Expertise

With over 30 years of experience in the insurance industry, we have developed a deep understanding of the complex needs of our clients. Our friendly and knowledgeable advisors are dedicated to providing personalized service to each client, helping them find the best insurance deals that meet their unique requirements. We take pride in our expertise and our ability to provide customized insurance solutions that cater to the specific needs of our clients.

Our Commitment

At City Insurance Group, we are committed to providing exceptional service to our clients. We believe in building long-term relationships with our clients, and we strive to exceed their expectations in every aspect of our business. We are dedicated to providing the highest level of customer service, and we continually work to improve our processes and services to ensure that our clients receive the best possible experience.

Reviews
Positive: City Insurance received praise for their efficient, professional, and helpful customer service, with some reviewers appreciating their quick responses to emails and competitive premiums.
Negative: The majority of reviewers had negative experiences, citing issues with customer service, refunds, and policy cancellations, with some even calling the company a scam.

Reviews Summary

Negative Experiences

The majority of reviewers had negative experiences with City Insurance, citing issues with customer service, refunds, and policy cancellations. Several reviewers reported being ripped off, with one reviewer stating that the company is a scam. Many reviewers experienced poor communication, with some being charged cancellation fees without being informed. One reviewer had their policy cancelled without warning, leaving them uninsured.

Complaints

  • Poor customer service
  • Difficulty in getting refunds
  • Cancellation fees without notification
  • Policy cancellations without warning
  • Poor communication
  • Rude and unhelpful customer service advisors

Positive Experiences

A few reviewers had positive experiences with City Insurance, praising the company's efficiency, professionalism, and helpful customer service. One reviewer appreciated the quick response to their emails, while another was impressed with the assistance they received from a specific customer service representative, Jess.

Praises

  • Efficient and professional service
  • Quick response to emails
  • Helpful customer service representatives
  • Competitive premiums
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