Your Property, Our Expertise, Your Success
At Castlebrae, we are dedicated to providing exceptional estate and letting services to our clients in West Lothian and beyond. With a team of experienced and knowledgeable professionals, we offer a comprehensive range of services to cater to the diverse needs of our clients. From buying and selling properties to letting and managing rentals, we are committed to providing a personalized and stress-free experience for all our clients.
Our Services
As a leading estate and letting agent, we offer a wide range of services to our clients. Whether you are looking to buy or sell a property, or rent or let a property, we have the expertise and resources to guide you every step of the way. Our services include property valuations, mortgages, financial services, home reports, and tenant management. We also provide guidance for landlords on tax and legislation, as well as a switch service for those looking to transfer their property management.
Meet Our Team
Our team of experienced and dedicated professionals is committed to providing exceptional service to our clients. With extensive knowledge of the local property market, our team is well-equipped to provide expert advice and guidance to our clients. From our sales and letting agents to our administrative staff, every member of our team is dedicated to providing a personalized and stress-free experience for our clients.
Our Philosophy
At Castlebrae, we believe in providing a personalized and tailored service to each and every one of our clients. We understand that every client is unique, with their own specific needs and requirements. That's why we take the time to listen to our clients, understand their goals and aspirations, and provide expert advice and guidance to help them achieve their objectives. Whether you are buying or selling a property, or renting or letting a property, we are committed to providing a stress-free and efficient experience.
Customer Feedback on Castlebrae Sales and Lettings
Overview
Castlebrae Sales and Lettings have received mixed feedback from their clients, with the majority being positive. The feedback highlights the company's strengths in providing excellent customer service, efficient communication, and professionalism in handling property transactions. However, there are a few instances of dissatisfaction, mainly related to issues with deposit refunds and the attitude of certain staff members.
Positive Feedback
Many clients have praised Castlebrae for their exceptional service, noting the staff's professionalism, friendliness, and helpfulness. The company's ability to facilitate smooth transactions, both for landlords and tenants, has been particularly appreciated. Their prompt responses to queries and efficient handling of property viewings and maintenance issues have also been highlighted as strengths. Clients have also appreciated the use of technology, such as virtual viewings, to make the process more convenient.
Negative Feedback
While the majority of feedback is positive, there have been a few instances of dissatisfaction. One client experienced difficulties with the return of their deposit, citing unfair charges for cleaning and redecoration. There have also been reports of unprofessional behavior from certain staff members, including breaches of data protection.
Key Strengths and Areas for Improvement
Key strengths of Castlebrae Sales and Lettings include their professionalism, excellent customer service, and efficient communication. Areas for improvement include addressing issues related to deposit refunds and ensuring that all staff members maintain a professional and respectful attitude towards clients.
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