Building a Greener Future, One Home at a Time
SGS is a distinguished property care company serving residents and businesses in the Salisbury area. With over 35 years of expertise, we offer a comprehensive range of services designed to keep your home or business comfortable, efficient, and secure.
Heating & Boilers
We provide comprehensive heating and boiler services, encompassing installations, repairs, and maintenance. Our experienced technicians can assess your needs and recommend the best solution for your unique requirements. Our services include:
- Boiler installation and replacement
- Boiler servicing and repair
- Air source heat pump installation and maintenance
- Central heating system service plans
Electrical
Our NICEIC-qualified electricians offer a wide range of electrical services, including:
- Electrical installations and rewiring
- Safety testing and inspections
- EV charging point installation
- Lighting design and installation
- Smart home solutions
Home Improvements & Repairs
From kitchen and bathroom installations to small building works and property maintenance, we have got you covered:
- Kitchen and bathroom installation and remodeling
- Small building work and extensions
- Home automation and smart home solutions
- Electrical and plumbing repairs and maintenance
Renewable Energy Solutions
We are committed to promoting sustainable solutions and can assist you in harnessing renewable energy:
- Air source heat pump installation and maintenance
- Solar PV installation and battery storage
- Consultations on energy-efficient solutions for your home
Our Commitment
At SGS, we pride ourselves on delivering:
- Exceptional customer service: We prioritize communication, responsiveness, and a personalized approach to every project.
- High-quality workmanship: Our skilled technicians are highly trained and experienced.
- Competitive pricing: We offer transparent and affordable service plans and solutions tailored to your budget.
- Peace of mind: We are fully insured and operate with the highest standards of professionalism and ethics.
Excellent Customer Service
Most customers expressed their satisfaction with the services provided by SGS. They praised the punctuality, politeness, and professionalism of the engineers and staff. The plumbers were described as tidy, efficient, and courteous, with a huge attention to detail. The office staff were also commended for their helpfulness and efficiency in booking appointments and resolving queries.
Emergency Calls and Refurbishments
Some customers required emergency call-outs, and SGS responded promptly, providing excellent services. For example, Natalie Robinson appreciated the team's ability to replace her toilet quickly and efficiently. Lesley Cook praised the team's workmanship and problem-solving skills during a bathroom refurbishment. Hannah Jones, on the other hand, experienced poor service with a delayed and poorly executed repair.
Solar Installations and Refurbishments
Customers were delighted with the installation of solar panels and refurbishments of public buildings. For instance, Simon C. praised the excellent quality of the solar installation, and Katherine W. thanked the team for the successful refurbishment of the Memorial Hall.
Areas for Improvement
Hannah Jones's experience highlights the importance of effective communication, timeliness, and attention to detail. Her review suggests that SGS needs to improve its communication and ensure that customers are kept informed throughout the process.
Conclusion
Overall, SGS has a strong reputation for providing excellent customer service, with most customers praising the punctuality, professionalism, and quality of work. However, there is room for improvement in specific areas, such as communication and attention to detail.
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