Exceeding Expectations, One Placement at a Time
John Russell Insurance Services Limited has been a leading independent insurance broker in the Midlands for over 50 years. Founded by H J Russell in 1968, the company has grown to become one of the most respected insurance brokers in the region. With a team of experienced professionals and a commitment to providing exceptional customer service, John Russell Insurance Services Limited is dedicated to helping its clients navigate the complexities of insurance and find the right coverage for their individual needs.
A Bespoke Approach to Insurance
Understanding that every individual and business is unique, John Russell Insurance Services Limited takes a personalized approach to insurance. Their team of experienced brokers will take the time to understand your unique needs and risks before recommending the right coverage options. They offer a comprehensive range of insurance products to suit all types of clients, from individuals and families to businesses of all sizes.
Comprehensive Insurance Solutions
John Russell Insurance Services Limited provides a wide range of insurance solutions to meet the diverse needs of their clients. These include:
- Household Insurance: Protecting your home from unexpected events like fire, theft, or storm damage.
- Motor Insurance: Comprehensive coverage for your car, van, motorbike, or classic car.
- Classic Cars: Specialized insurance for classic cars, including breakdown cover and recovery.
- Motorbikes: Tailored insurance plans to meet the needs of motorcyclists.
- Travel Insurance: Protection for your trip abroad, including medical emergencies, trip cancellations, and lost luggage.
- Overseas Property Insurance: Coverage for your property abroad against loss, damage, or theft.
- Landlords Insurance: Protection for landlords of rental properties.
- Business Insurance: Comprehensive insurance solutions for businesses of all sizes, including property, liability, and employee benefits.
Dedicated to Clients and Community
John Russell Insurance Services Limited is committed to providing excellent customer service and building strong relationships with their clients. Their team of experienced brokers is always available to answer your questions, address your concerns, and ensure that you have the right insurance coverage in place. The company is also actively involved in the community, supporting local charities and events.
Customer Service
Tony Bristoll gave a 4-star rating, stating that the agent was very helpful and friendly, understanding his needs and requirements. Although the company couldn't provide a quote for the required insurance, this was not due to any fault of the agent. Dave Hargreaves also gave a 5-star rating, commending the easy-to-use service and the helpful agent, Simon.
In contrast, Amazing Grace was left dissatisfied, giving a 1-star rating due to the long wait for a refund after cancelling a policy. Despite exchanging numerous emails and wasting many working hours, the refund was still pending.
Reliability and Pricing
Steve White gave a 5-star rating, stating that the company has been reliable and worked tirelessly to ensure the right cover at an affordable cost. Amazing Grace, on the other hand, found the company's service to be subpar, with prices being three times higher than what they had previously paid for a better policy.
Conclusion
The reviews highlight the varying experiences of customers with this company. While some clients received excellent customer service and reliable solutions, others were left frustrated with long delays and poor communication.
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