Collins Residential is a local, independent estate agency based in Basingstoke, Hampshire. Established in 2018, we have quickly established ourselves as a trusted and reliable partner for buying, selling, and renting property in the area.
Our Vision
Our vision is to provide a personal and professional estate agency experience, exceeding expectations and building lasting relationships with our clients. We combine in-depth local knowledge with a dedication to open communication, transparency, and exceptional customer care.
Our Services
We offer a comprehensive range of services, encompassing:
Buying
- Comprehensive market analysis and valuations
- Expert guidance through the buying process
- Skilled negotiation on your behalf
- Comprehensive legal and financial support
Selling
- Free market appraisal and valuation
- Professional photography and marketing materials
- Extensive online exposure through leading portals
- Realistic pricing strategies and negotiation
Renting
- Comprehensive tenant screening and referencing
- Efficient rent collection and management
- Detailed property inspections
- Responsive maintenance and repair services
Our Philosophy
Our approach is built on:
- Integrity: We are committed to honest and transparent communication, upholding the highest ethical standards.
- Professionalism: We combine extensive industry knowledge with a meticulous attention to detail.
- Client-focus: We prioritize your needs and preferences, providing personalized advice and support throughout the process.
- Local Expertise: Our team has deep understanding of the Basingstoke market, ensuring optimal results.
Meet the Team
Our experienced and passionate team is dedicated to providing you with a seamless and stress-free experience. We have extensive knowledge and expertise in all aspects of estate agency, ensuring you receive the highest quality of service.
Join Us on Our Journey
At Collins Residential, we are passionate about exceeding expectations and making your property journey a positive experience. Contact us today to learn how our expertise and dedication can benefit you.
Exceptional Customer Service
In the reviews, customers have praised the exceptional customer service provided by Collins Residential. Many reviewers have highlighted the professionalism, kindness, and friendliness of the staff, particularly Lucy, Tyler, Shannon, and Mike. The team has been commended for their quick responses, efficient communication, and helpfulness in resolving any issues that may arise.
Communication and Efficiency
Reviewers have also praised the agency's communication and efficiency. Many have mentioned that the team was always available to answer questions, provide updates, and keep them informed throughout the process. The staff's ability to stay in touch and maintain open communication has been a major factor in the positive experience reported by many customers.
Valuation and Marketing
In addition, reviewers have praised the agency's valuation and marketing processes. The team's knowledge of the local property market and their ability to accurately value properties have been highlighted as a strong point. The marketing process, including the use of photos and videos, has also been commended by many reviewers.
Exceptional Agents
Some reviewers have gone as far as to praise individual agents, such as Mike, Tyler, and Lucy, for their exceptional service and dedication. These agents have been commended for their professional approach, knowledge of the industry, and ability to go above and beyond to help customers achieve their goals.
Poor Experience
However, one reviewer has reported a poor experience with the agency. Liam Taylor mentioned that he had issues with the agency's handling of his situation, including their refusal to follow legal orders made by a court. He advised potential customers to beware of using the agency.
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