Trust our mechanics to restore your vehicle's condition
At D&D Autos, we are proud to be a family-run business with over 30 years of experience in providing exceptional auto services to customers in Ashford, Kent, and the surrounding areas. Our team of dedicated car mechanics are committed to delivering unrivalled service, ensuring that your vehicle is in top condition and running smoothly. With our state-of-the-art facilities and expertise, we cater to a wide range of needs, from MOT tests and servicing to repairs and diagnostics.
Our Services
We understand the importance of having a reliable and efficient vehicle, which is why we offer a comprehensive range of services designed to benefit your vehicle. Our MOT testing centre is equipped to handle all types of vehicles, and our courtesy shuttle service ensures that you can get on with your day while we work on your car. Our servicing options are designed to keep your vehicle running at its best, and our repairs team is always on hand to tackle any issues that may arise.
In addition to our individual vehicle services, we also offer fleet repair services, allowing company fleet managers to keep their vehicles safe on the road. Our diagnostic checks are comprehensive and methodical, using the latest Bosch and Delphi training to identify and rectify any problems quickly and efficiently.
Our Commitment
At D&D Autos, we are committed to delivering exceptional service and value to our customers. As a smaller, family-run business, we are able to provide a personal touch that larger companies often can't match. Our team of experienced technicians is dedicated to providing great standards of work, backed by over 30 years of experience. We adhere to the Trading Standards Institute's code of practice, ensuring that we operate with transparency and integrity at all times.
Our History
Established in 1983, D&D Autos has grown from humble beginnings on Victoria Road in Ashford to become one of the region's most trusted and respected auto service centres. Our award-winning business has built a reputation on delivering exceptional service, and we continue to strive for excellence in everything we do.
General Feedback
The overall feedback on D&D Autos is overwhelmingly positive. Many customers appreciate the friendly, welcoming staff, efficient service, and transparent pricing. Several reviewers highlight the staff's professionalism, knowledge, and courtesy, particularly Kevin, Steve, Stuart, Sophie, and Ollie. The garage's focus on customer satisfaction and its commitment to providing excellent service have earned it a strong reputation among customers.
Positive Aspects
- Friendly and welcoming staff
- Efficient and prompt service
- Transparent pricing
- Professionalism and knowledge of staff
- Excellent customer service
- Attention to detail and thoroughness of diagnostics and repairs
- Good communication and updates on progress
- Willingness to help and provide advice
- Honesty and integrity
- Family-run business
- Reasonable prices compared to main dealers
- Good value for money
- High-quality workmanship
- Polite and friendly reception staff
- Excellent service received
- Highly recommended by customers
- Fast service and good communication
- Work done efficiently and to a high standard
- Great for all future work on cars
- Highly skilled mechanics
- Happy to use D&D Autos for all car needs
Negative Aspects
- One reviewer had a poor experience due to miscommunication and missed diagnosis, resulting in additional costs.
- The garage missed spotting faulty spark plugs, which added to the reviewer's expenses.
Key Points
- D&D Autos is highly recommended by customers for its excellent service, professionalism, and transparent pricing.
- The staff, including Kevin, Steve, Stuart, Sophie, and Ollie, are praised for their courtesy, knowledge, and dedication to customer satisfaction.
- The garage's commitment to providing efficient and high-quality service has earned it a strong reputation among customers.
- One reviewer had a negative experience due to miscommunication and a missed diagnosis, but this is an isolated incident compared to the overall positive feedback.
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