Transforming spaces, one light at a time.
Here at RIAS, we believe in providing high-quality, affordable insurance and unbeatable customer service. Since we launched over 25 years ago, we've helped millions of customers enjoy peace of mind and provided comprehensive cover for a range of products, including car insurance, home insurance, travel insurance, and breakdown insurance.
Our Service
Our insurance has been designed to help save you money, without having to compromise on quality. We place importance on giving you peace of mind, at all times. So much so, we make sure you have access to a UK-based claims service whenever you need us. We're on hand 24/7 to help you get everything back to normal. Our 5 Star Defaqto rated car and home insurance policies are packed with benefits, and our flexible single or annual multi-trip travel insurance policies are designed to give you the freedom to explore.
Our Team
Our office and call centres are based in Bournemouth, and we employ over 900 people, all of whom are extensively trained to give you the highest level of service at all times. When you contact us, we'll give you all the time and attention you need to get the right cover for you. We pride ourselves on providing you with the right service, but if we do get it wrong, please give us the chance to put it right. Or, if we do a great job, we'd love to hear from you, so we can pass the feedback on.
Our Customer Promise
We believe in giving you high-quality, affordable insurance, along with unbeatable customer service and an active involvement in our local community. For that reason, we're constantly looking at ways to improve and expand our services to meet your evolving needs. Whether you're looking for car insurance, home insurance, travel insurance, or breakdown insurance, we're here to help.
Customer Service
The majority of customers have expressed dissatisfaction with RIAS's customer service, citing poor communication, long wait times, and unhelpful staff.
Claims Process
Many reviewers have reported difficulty with the claims process, including delayed responses, lack of communication, and unacceptable offers. Some have mentioned being asked to provide unnecessary information or being told that their claim was not valid without a thorough investigation.
Policy Changes and Quotes
Some customers have reported difficulty with making changes to their policies or obtaining quotes, with one reviewer stating that the company wants to charge for everything, even a quote.
Positive Experiences
However, a few reviewers have reported positive experiences with RIAS, including helpful staff and easy policy changes.
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