Leading the way in motor underwriting for the UK
At Premier Underwriting Ltd, we are a UK-based underwriting agency specialising in car, van, and motorcycle insurance. Established in 1999 and based in Bournemouth, Dorset, we provide insurance intermediaries and customers with high-quality customer service and competitively priced insurance products. Our team is dedicated to delivering exceptional service, and our commitment to excellence has earned us a reputation as a leading motor underwriter in the UK.
Our Services
We offer a range of services designed to meet the unique needs of our customers. Our car, van, and motorcycle insurance products are designed to provide comprehensive coverage at competitive prices. We work closely with a network of carefully selected insurance intermediaries to distribute our products, ensuring that customers receive expert advice and guidance throughout the purchase process. Our underwriting team uses their expertise to design and price our products, ensuring that our customers receive the best possible coverage for their needs.
Our Team
Our team is led by Paul Gray, Managing Director, who has been at the helm of Premier Underwriting since its inception in 1999. Paul's extensive experience in the insurance industry has been instrumental in shaping the company's vision and direction. Steve Tidd, Executive Director, joined the team in 2020, bringing his broad experience to further develop the Premier proposition. Our team's collective expertise and commitment to excellence enable us to deliver exceptional service to our customers.
Associated Companies
Premier Insurance Company Limited is a wholly-owned subsidiary of Premier Underwriting Holdings (Gibraltar) Limited and is one of the insurers we use to back our policies. It is authorised and regulated by the Financial Services Commission (FSC) in Gibraltar. Premier Underwriting Holdings (Gibraltar) Limited's registered address is First Floor, Majestic Ocean Plaza, Ocean Village, Gibraltar.
Our Commitment
At Premier Underwriting Ltd, we are committed to delivering exceptional service and competitively priced insurance products to our customers. We strive to build long-term relationships with our customers and insurance intermediaries, and our team is dedicated to providing expert guidance and support throughout the purchase process.
Premier Insurance: A Company to Avoid?
Claim Experiences
Multiple reviewers have reported poor experiences with Premier Insurance, citing issues with claims processing, lack of communication, and unhelpful customer service. Many have spent hours on the phone, facing long wait times and being passed between representatives without resolution.
Communication Breakdown
Reviewers have expressed frustration with the company's communication, or lack thereof. E-mails and calls often go unanswered, and promised call-backs never materialize. This has led to feelings of abandonment and frustration among customers.
Customer Service Failures
The company's customer service has been universally panned, with reviewers describing it as "utterly useless, " "shameful, " and "non-existent." Many have reported being left on hold for extended periods, only to be met with unhelpful representatives who fail to provide solutions.
Professionalism and Responsiveness
The company's professionalism and responsiveness have been criticized, with reviewers noting a lack of empathy, misinformation, and contradictory messages from different representatives.
