Transform Your Look, Transform Your Life
At Emma's Hair of Surbiton, we pride ourselves on providing exceptional hairdressing services to the whole family. Our team of experienced stylists, led by our director Emma, are dedicated to making you feel relaxed and rejuvenated with every visit. We understand the importance of looking and feeling great, which is why we only use industry-trusted products by L'Oreal Professional and British Hair.
Our Services
From haircuts to colouring, styling, and perms, we offer a wide range of services to cater to your individual needs. Our team will conduct a thorough consultation to ensure you receive the look you desire, and our friendly and welcoming atmosphere makes you feel at ease. Whether you're looking for a quick trim or a full makeover, we're here to help you achieve the hair of your dreams.
Meet Our Team
Our team is led by Emma, our director, who boasts over 30 years of experience in the industry. Emma is dedicated to creating a calm and positive atmosphere in the salon, and her loveable character has built a loyal clientele. Our team also includes Mia, our graduate stylist, who is focused on cutting, colouring, and styling ladies' hair, and Anita, our hair stylist, who specialises in perms and shampoos and sets. Our support team, including Cathy, our senior shampooist, and our Saturday girls, work together to create a relaxing environment and ensure the salon runs smoothly.
Our Philosophy
At Emma's Hair of Surbiton, we believe that great client care is paramount. Our philosophy is to give exceptional service where nothing is too much trouble, and our well-established clientele is a testament to this. We strive to create a warm and welcoming atmosphere, where you can feel comfortable and relaxed, and our team is committed to providing you with the highest level of service.
Emma's Hair Salon is a popular choice for those seeking a friendly and welcoming environment, with a team of professionals who aim to deliver high-quality service and satisfaction. The majority of customers have expressed their satisfaction with the salon's services, praising the staff's friendliness, professionalism, and attention to detail.
Services and Quality
The salon offers a variety of services including haircuts, coloring, and styling. Customers have praised the quality of these services, highlighting the skill and knowledge of the staff. Many have commented on the excellent value for money, with prices being very reasonable for the quality provided.
Staff and Atmosphere
Emma, the owner, is highly praised for her professionalism and dedication to ensuring customer satisfaction. The staff, including Sophie, Jammie, and others, are also commended for their friendly and welcoming nature, making customers feel at ease during their visits.
Negative Feedback
Despite the overwhelmingly positive feedback, there have been a few instances of dissatisfaction. Some customers have experienced issues with the receptionist, who has been described as inhumane and unhelpful. There have also been a couple of complaints about the organization and administration of the salon, including an instance where a customer's appointment was cancelled due to a scheduling conflict.
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