Your satisfaction is our minimum expectation.
Welcome to Ken Jervis Kia, your premier destination for all things Kia in Stoke-on-Trent. As a family-run business, we take customer service very seriously, and we are thrilled to have been recognized for our outstanding commitment to our customers. Most recently, we were awarded the prestigious Kia Family-like Care Award for exceptional customer care. We are also proud to be the first motor dealer in the UK to be awarded a Service Mark (2021) by the Institute of Customer Care, and one of just 15 companies across all business sectors to achieve such an accolade. Additionally, Ken Jervis Kia was named the "Leading Industry Dealership 2020" by Reputation.com, making us the outright winners of all motor dealerships in the UK.
At Ken Jervis Kia, we are dedicated to providing exceptional customer service, and we are committed to ensuring that your absolute satisfaction is our minimum expectation. Our knowledgeable and friendly team is here to help you find the perfect Kia car for your needs, and we offer a wide range of new and used Kia cars, as well as financing options to suit your budget.
Our Services
At Ken Jervis Kia, we offer a wide range of services to meet all of your Kia needs. Whether you are in the market for a brand new Kia car or a high-quality used car, we have something for everyone. Our expert team can help you find the perfect car for your needs and budget, and we offer flexible financing options to make your purchase as affordable as possible.
In addition to our new and used car sales, we also offer a comprehensive range of aftersales services to keep your Kia car in top condition. From routine maintenance and servicing to bodywork repairs and MOT testing, our team of experienced technicians is here to help keep your car running smoothly for years to come. We use only genuine Kia parts and accessories, ensuring that your car is always in the best possible hands.
At Ken Jervis Kia, we are committed to providing exceptional customer service, and we strive to make your car buying and ownership experience as enjoyable and stress-free as possible. Whether you are a first-time buyer or a seasoned Kia owner, we are here to help you every step of the way.
If you have any questions about our services or would like to learn more about our range of new and used Kia cars, please do not hesitate to contact us. Our friendly and knowledgeable team is always here to help, and we look forward to welcoming you to the Ken Jervis Kia family.
Excellent Customer Service
At Ken Jervis Kia, the customers rave about the exceptional service they received from the friendly and welcoming staff. From the initial purchase to the handover of the new car, the team's professionalism, expertise, and customer-centric approach have wowed every reviewer. The sales staff, including Andy Golins, Taylor Talbot, John Hart, and Gary Lambert, have been praised for their helpfulness, politeness, and ability to make customers feel valued.
Guided Purchase Process
Many reviewers appreciated the effort taken by the sales team to explain the car purchasing process in detail, ensuring that they understood every aspect of the vehicle. This includes features like interior controls and touch screens, as well as providing guidance on the maintenance and upkeep of the car.
Excellent Communication
The team's effective communication skills have been highlighted by several reviewers, with some mentioning specific instances of them being kept informed throughout the process by phone or in-person updates. Even small gestures, like the bouquet of flowers upon collecting the new car, have been appreciated by customers.
Highly Recommended
Almost every reviewer has left glowing reviews, with several stating that they would highly recommend Ken Jervis Kia to friends and family.
