A Letting Agent You Can Trust
At Fresh Sales and Lettings, we have been providing top-notch services to our clients for over two decades. With offices in Doncaster and Hull, we cater to the real estate needs of South and East Yorkshire, North Nottinghamshire, and North Lincolnshire. We are a family-owned, independent letting agent dedicated to delivering first-class customer service while offering outstanding value for money.
Our Services
As a reputable letting agent, we offer a range of services designed to cater to the unique needs of our clients. Our bespoke lettings service is designed to suit your individual requirements, and we also provide free market appraisals and advice to investors. We understand the importance of finding the right property for the right person, which is why we work closely with landlords and tenants to achieve this objective.
Landlords
At Fresh Sales and Lettings, we understand the importance of finding the right tenant for your property. That's why we provide a comprehensive lettings service designed to suit your individual needs. Our services include Full Management or Tenant Find only options, allowing you to choose the level of service that suits your requirements. We also offer a bespoke lettings service tailored to your specific needs.
Tenants
As a tenant, we understand that finding the right property can be challenging. That's why we provide a comprehensive service designed to make your search easier. Our services include a bespoke letting service, free market appraisals, and advice to investors. We work closely with our tenants to find the right property that meets their needs.
Client Money Protection
At Fresh Sales and Lettings, we take the security of our clients' money very seriously. That's why we are members of the Client Money Protect scheme, which ensures that all deposits are safely kept in a government-backed scheme.
Deposit Protection Scheme
We are members of the Custodial Scheme, which provides an additional layer of security for our tenants' deposits. This scheme ensures that all deposits are held securely and are only released when the tenancy agreement is completed.
Privacy Policy
At Fresh Sales and Lettings, we take data protection seriously. Our privacy policy ensures that all personal data is handled and stored securely. We only use personal data for the purpose of providing our services and maintaining our business.
Charges
At Fresh Sales and Lettings, we understand that our clients expect transparency and clarity when it comes to fees. That's why we have outlined our charges below:
- Replacement of keys: actual cost of replacement plus 6
- Attendance at the property: charged at an additional 24 per hour (including travelling time)
- A breach of contract resulting in a Section 8 Notice being issued: 35
- Returned, refused, or re-presented payment to our bank: 20 for each presentation
- Failure to respond to letters, emails, or telephone calls causing genuine belief that the property has been abandoned necessitating a personal visit to the property: 50
- Failure to keep a pre-booked appointment to give access to the property for either a contractor or agent visit without giving at least 12 hours' notice of cancellation being given: 50
- Early termination of contract: 75 (advertising & viewings), 25 (to refund tenancy documentation), and 50 referencing costs of new tenants
Excellent Service and Professionalism
The majority of reviewers praised Fresh's excellent service, professionalism, and prompt response to issues. Staff were commended for their kindness, willingness to support, and efficiency in handling accounts. The office staff were noted for being very efficient and helpful. The boss, Nick, was described as extremely friendly and a pleasure to deal with.
Positive Experiences
Several reviewers mentioned their positive experiences with Fresh, including:
- A broken key being fixed in just 2 hours
- Exceptional service and problem-solving skills
- Friendly, approachable, and professional staff
- Prompt and efficient handling of issues
- Annual safety checks and professional contractors
Negative Experience
One reviewer, Emma Bradley, had a very poor experience with Fresh. She reported that a property they managed was left in a mess, with smashed windows and tons of rubbish in the garden. Despite numerous requests, the issue was not addressed, and the problem persisted for months, affecting her own property.
