Your Property, Our Priority
Here at Frost Estate Agents, we specialise in Residential Sales and Lettings, Freehold Commercial and Land and New Homes. We are and have always been an Independent Agent since 1862, which means our focus is to provide customer service that will lead to continuous repeat business, recommendations and an outstanding reputation within our area.
From our branch in the heart of Purley, we are able to cover a wide area of South London and Surrey by fully embracing the way that the internet is revolutionising the property market and by also having one of the largest teams in the area. Our core areas are within the Boroughs of Croydon, Sutton, Epsom and Ewell, Reigate and Banstead, Tandridge and South West London.
Our Services
We offer a wide range of services to cater to the diverse needs of our clients. Whether you are looking to buy, sell, rent or let a property, our experienced and dedicated team is here to guide you every step of the way. Our services include:
- Residential Sales: We have a comprehensive understanding of the local property market and can provide expert advice on buying and selling properties.
- Lettings: We have a large portfolio of properties to let, and our dedicated lettings team can help you find the perfect property to rent.
- Freehold Commercial: Our commercial department can assist with the sale and purchase of commercial properties.
- Land and New Homes: We have a team of experts who specialise in land and new homes, providing guidance on development opportunities and new-build properties.
Our Team
At Frost Estate Agents, we pride ourselves on our experienced and dedicated team, many of whom have been with us for a long time. Our team is carefully selected for their individual and team skills, ensuring that we can offer an unrivalled service to our clients. Our directors work alongside the team on a daily basis, ensuring that we provide a personal and proactive service to our clients.
Our Mission
Our mission is to provide exceptional service to our clients, building long-term relationships and achieving the best possible results. We are committed to providing a high level of customer service, and our dedicated team is always available to help.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by Frost Estate Agents. Many reviewers praised the friendly, helpful, and responsive nature of the staff, particularly Charlotte, Sarah, Perry, Lee, Ryan, Katie, Megan, Harry, and Ben. They were found to be extremely helpful, returning emails and phone calls promptly, and providing regular updates throughout the sales and letting process.
Efficient and Professional
The agency's professionalism and efficiency were also commended by many reviewers. The staff were found to be knowledgeable, reliable, and proactive in their approach, making the process of buying, selling, and letting properties smooth and stress-free.
Personal Touch
Several reviewers appreciated the personal touch provided by the staff, who went above and beyond to ensure their needs were met and their concerns were addressed. The staff were found to be empathetic, understanding, and genuinely caring, making the entire process a pleasant experience.
Rapid Response and Proactive Approach
The agency's rapid response to queries and their proactive approach to resolving issues were also praised by many reviewers. The staff were found to be quick to respond to emails and phone calls, and their proactive approach ensured that any issues that arose during the process were addressed promptly and efficiently.
One Negative Review
One reviewer, Sharif Robert, gave a 1-star rating and expressed dissatisfaction with the agency's professionalism, quality, and responsiveness. However, this negative review appears to be an isolated incident, and the majority of reviewers had a positive experience with Frost Estate Agents.
