Pampering You From Top to Toe
Urban Calm is a leading hair and beauty salon group offering a comprehensive range of services to enhance your natural beauty and empower you to express yourself through your appearance. Established over 20 years ago, we have built a reputation for exceptional customer service, highly skilled professionals, and innovative treatments.
Our Philosophy
Our mission is to create a welcoming and personalized experience for every client. Our team of experts takes the time to understand your individual needs and aspirations, offering tailored recommendations based on your unique hair, skin, and beauty goals. We believe in providing a holistic approach to beauty, promoting inner and outer well-being.
Our Services
We offer a vast array of treatments to cater to your diverse needs, including:
- Hair: Colouring, cuts & styling, extensions, blow-drying, keratin treatments, and more.
- Skin: Facials, massage, waxing, IPL hair removal, threading, and extensive skincare consultations.
- Nails: Manicures, pedicures, nail art, and gel polish application.
Our Locations
We have three conveniently located salons across the city, offering flexible opening hours to fit your busy schedule.
- Aintree: Our contemporary salon in Aintree provides a serene and welcoming atmosphere.
- Baltic: Located in the heart of Liverpool's creative quarter, Baltic is our vegan-friendly spa offering a wide range of skin and body treatments.
- Metquarter: Situated in the heart of the city, our Metquarter salon provides easy access to our hair and beauty services.
Our Promise
At Urban Calm, we are committed to providing exceptional value, consistent quality, and personalized attention to every client. Our skilled professionals, flexible scheduling, and variety of services make us the perfect partner in your journey to uncover your natural beauty.
Ready to book your appointment?
Explore our detailed treatment lists and online booking system to discover the perfect service for you. We look forward to welcoming you to Urban Calm and helping you achieve your unique style and beauty goals.
Quality of Service
The reviews overwhelmingly praise the excellent service provided by the salon's staff, particularly Lynda, Sophie, and Hannah. Many clients have been impressed with the friendly and professional approach of the beauticians, who take the time to offer valuable advice and suggestions. The salon's attention to detail and ability to provide tailored treatments has also been commended.
Cleanliness and Standards
However, one client was left unhappy with the cleanliness of the saloon, describing it as "filthy". They reported that the wax used for their treatment did not seem clean either and that this could potentially lead to infections. This negative experience contrasts starkly with the overwhelmingly positive reviews, highlighting the importance of maintaining high standards of cleanliness and hygiene.
Prices and Value
Some clients have mentioned that the prices at the salon may be a bit higher than those of other local salons, but they feel that the quality of service and treatments justifies the extra cost.
Mismanagement and Communication
Unfortunately, one client experienced poor communication and rude staff when they had to cancel their appointment at short notice due to a family emergency. They were charged the full amount for their treatment, despite never receiving a confirmation email from the salon.
