Expert IT Support for a Secure and Efficient Business
At Online Support, we pride ourselves on being a trusted and reliable provider of IT support services to businesses across London. With over 20 years of experience, we have established ourselves as a leading provider of IT solutions, tailoring our services to meet the unique needs of our clients.
Our Services
We offer a comprehensive range of IT services, including Remote and Onsite IT Computer Support, Cloud Services, Cyber Security Services, and Telecoms Services. Our team of expert engineers and dedicated account managers work closely with our clients to understand their specific needs and provide tailored solutions to meet their requirements.
Our IT Support services are designed to provide our clients with a hassle-free experience, ensuring that their IT infrastructure runs smoothly and efficiently. We offer automated monitoring systems, flexible service level agreements, and fully trained and certified Microsoft engineers to provide comprehensive support.
Our Cloud Services enable our clients to take advantage of the cloud, providing scalable and flexible solutions to meet their business needs. We provide migration expertise and ongoing IT support to get our clients up and running successfully in the cloud.
Our Cyber Security Services are designed to protect our clients from the ever-present threat of cyber-attacks. We offer tailored security packages, including managed antivirus, vulnerability management, and email security testing, to ensure that our clients' data and systems are secure.
Our Telecoms Services provide our clients with streamlined solutions for their communication needs. We offer hosted telephony systems, business mobile phone contracts, and online bill management, ensuring that our clients can communicate effectively and efficiently.
Our Team
Our team of over 30 members of staff are dedicated to providing exceptional customer service. We have a team of Microsoft certified engineers, dedicated account managers, and experienced IT professionals who work together to provide comprehensive IT support to our clients.
Our Vision
At Online Support, we are committed to providing exceptional IT support services to our clients. We believe in building long-term relationships with our clients, and our continued growth through client referrals is a testament to the excellent customer service we provide.
Our Values
We value our clients' trust and strive to provide exceptional customer service at all times. We believe in being proactive, responsive, and flexible in our approach, and we are committed to continually improving our services to meet the evolving needs of our clients.
Overview of IT Services
Online Support has received overwhelmingly positive reviews for their IT services, with five 5-star reviews and one 4-star review.
Professionalism and Responsiveness
The reviewers consistently praised the professionalism, responsiveness, and helpfulness of the Online Support team. They were described as "knowledgeable", "quick to respond", and "proactive" in resolving IT queries. The team's ability to understand the needs of their clients and speak in a non-technical language was also appreciated.
Key Strengths
- Quick Response Times: Reviewers highlighted the swift response times of the Online Support team, which was critical in addressing urgent IT issues.
- Professionalism: The team was commended for their professional attitude, courtesy, and respect in dealing with clients.
- Proactive Approach: Online Support was praised for being proactive in improving their clients' IT functions.
Recommendations
All reviewers would recommend Online Support to other companies, praising their exceptional customer service and IT expertise.
