Exceeding Expectations, One Guest at a Time
Here at Manor Parc, we pride ourselves on being a family-run venue with an excellent reputation for exceptional customer service, delectable dining, and unforgettable functions. Our dedicated team strives to exceed expectations, ensuring that every guest feels like they're experiencing the ultimate in luxury and comfort. Located in the picturesque surroundings of Thornhill, Cardiff, our stunning Manor Parc Country Hotel & Restaurant offers the perfect retreat for business travelers, couples, and families alike.
Our History
Built prior to 1850, our magnificent Manor Parc began life as Y Parc, home to the England family, renowned potato merchants from Cardiff who played a significant role in developing the Pembrokeshire new potato and exporting it to France. In 1917, the Keen family, steel merchants and co-owners of Guest, Keen and Nettlefield Steel in Cardiff, acquired the property. The original house underwent a remarkable transformation in the early 1980s, and since its opening in 1984, Manor Parc has maintained its status as an independent, family-run venue, boasting an exceptional reputation for customer service, dining, and functions.
Our Services
At Manor Parc, we take pride in offering an extensive range of services to ensure that every guest enjoys an unforgettable experience. Our beautifully appointed accommodation features spacious rooms, each equipped with modern amenities and an atmosphere of tranquility. Our award-winning restaurant serves an exquisite array of dishes, carefully crafted using only the freshest, locally sourced ingredients. We specialize in hosting weddings, celebrations of life, and corporate events, delivering flawless execution and unparalleled attention to detail. Our picturesque grounds and beautifully manicured gardens provide the perfect backdrop for any occasion, while our dedicated team ensures that every guest feels valued and pampered.
Our Commitment
At Manor Parc, we are committed to providing an exceptional experience for every guest, combining traditional charm with modern comforts. We strive to exceed expectations, focusing on the finer details to ensure that every stay, event, or dining experience is nothing short of extraordinary. We value your loyalty and trust, and we look forward to welcoming you to our enchanting Manor Parc Country Hotel & Restaurant.
Overwhelmingly Positive Reviews
The reviews for the Manor Parc hotel are overwhelmingly positive, with 14 out of 17 reviewers giving a 5-star rating. Many reviewers praise the hotel's friendly and efficient staff, excellent food, and excellent service. The hotel's location is also praised by many, with several reviewers mentioning its proximity to the city centre.
Luxury and Quiet Atmosphere
Several reviewers comment on the hotel's luxury and quiet atmosphere, making it an ideal choice for special occasions such as weddings and celebrations of life. The hotel's rooms are described as clean, spacious, and well-appointed, with several reviewers mentioning the excellent breakfast options.
Food and Service
The hotel's food is consistently praised, with reviewers raving about the buffet options, Sunday lunch, and evening meals. Many reviewers also praise the hotel's service, with several mentioning the attentiveness and helpfulness of the staff.
Negative Reviews
However, not all reviews are positive. Two reviewers give the hotel a 1-star rating. One reviewer complains about the quality of the buffet, stating that the food was stale and the staff were unhelpful. The other reviewer has a more personal grievance, complaining about the manager's behavior towards a recently bereaved person who was trying to organize a wake.
Poor Customer Service
One reviewer complains about the hotel's poor customer service, stating that the manager was rude and unhelpful when they tried to cancel a booking. Another reviewer praises the hotel's customer service, but mentions that the manager's behavior was aggressive and unprofessional.
