At Dicksons of Inverness, we pride ourselves on being a family-run business with a reputation for providing exceptional customer service. Founded in 1992, we have a long history of delivering high-quality vehicles and a commitment to excellence. Our state-of-the-art showroom is located in the heart of Inverness, and our expert team is dedicated to helping you find the perfect vehicle that meets your needs.
Our Commitment to Service
At Dicksons of Inverness, we believe that buying a car should be a seamless and enjoyable experience. Our friendly and knowledgeable staff are always on hand to answer any questions you may have and provide you with expert advice. We take the time to listen to our customers and understand their requirements, ensuring that you receive the best possible service. Our mantra is "Big on details", and we strive to deliver a car-buying experience like no other.
Our Range of Vehicles
We offer a vast range of new and used vehicles from some of the world's leading manufacturers, including Kia, Nissan, Suzuki, and MG. Our new car range includes models such as the Kia Picanto, Nissan Leaf, and Suzuki Swift, while our used car range boasts a wide variety of cars, including prestige and budget-friendly options. Whether you're looking for a family hatchback, a sporty coupe, or a rugged SUV, we're confident that we can find the perfect vehicle for you.
Why Choose Dicksons of Inverness?
At Dicksons of Inverness, we're committed to providing an exceptional customer experience. We understand that buying a car is a significant investment, and we're dedicated to making the process as smooth and stress-free as possible. Here are just a few reasons why you should choose Dicksons of Inverness:
- Expert Knowledge: Our staff have extensive knowledge of the vehicles we sell, and we're always happy to answer any questions you may have.
- Wide Range of Vehicles: We offer a vast range of new and used vehicles from some of the world's leading manufacturers.
- Exceptional Customer Service: We're committed to providing an exceptional customer experience, from the moment you step into our showroom to after you drive away in your new vehicle.
- Personal Touch: We take the time to listen to our customers and understand their requirements, ensuring that we provide personalized service that meets their needs.
About Our Certifications
At Dicksons of Inverness, we take our certifications very seriously. We're proud to be an appointed representative of ITC Compliance Limited, which is authorized and regulated by the Financial Conduct Authority. Our certifications include:
- Financial Conduct Authority (FCA): We're authorized and regulated by the FCA to provide insurance brokerage and credit broking services.
- Data Protection: We're committed to protecting the personal data of our customers, and we comply with the General Data Protection Regulation (GDPR).
- Motor Industry Code of Practice: We adhere to the Motor Industry Code of Practice, which ensures that we provide a fair and transparent service to our customers.
Get in Touch
At Dicksons of Inverness, we're always here to help. Whether you have a question or would like to schedule a test drive, please don't hesitate to get in touch. You can contact us by phone, email, or by visiting our showroom in person.
Overall Experience
The majority of customers have had a positive experience with Dicksons, with many praising the helpful and friendly staff, efficient service, and seamless transactions.
Positive Aspects
- Staff: Many customers have complimented the staff at Dicksons, highlighting their helpfulness, politeness, and professionalism.
- Service: Several customers have mentioned the efficiency and stress-free nature of the service, with some even noting that the garage experience was "brilliant from start to finish".
- Warranty: A few customers have praised Dicksons for covering all costs as promised under warranty, providing a hassle-free experience.
- Personalized Service: Some customers have appreciated the personalized service they received, with salesmen like David Gray being mentioned specifically for their knowledge and patience.
Negative Aspects
- Waiting Time: A significant number of customers have expressed frustration with the long waiting times for appointments, with some experiencing waits of up to 7 weeks.
- Reliability Issues: A few customers have mentioned reliability issues with their vehicles, including problems with the dpf filter and AdBlue, which have led to multiple visits to the garage.
