Find the perfect flooring for your dream home
At Floor Factory, we're proud to be a family-run business serving Derby and the surrounding areas in Derbyshire. Our team is small but dedicated, with each member having up to 30 years of experience in the industry. We're passionate about providing exceptional customer service and helping you find the perfect flooring for your home.
Our Services
We offer a wide range of flooring solutions, including carpets, engineered wood, and LVT products from big brands such as Amtico, Karndean, and Woodpecker. Our huge showroom is stocked with thousands of full-size samples, ensuring you'll find the perfect style to match your home's unique character. Our team of experts is always on hand to offer expert advice, helping you choose the ideal floor to suit your requirements and budget.
Why Choose Us
At Floor Factory, we pride ourselves on our highly competitive prices in Derbyshire, without compromising on quality. We offer a free measuring service, a two-year installation guarantee, and a fully guaranteed fitting service. We're also proud to be an 'Amtico One Exclusive Retail Partner', a 'Quick-Step Platinum Retailer', a 'Woodpecker Diamond Retailer', and a 'Karndean Platinum Retailer', reassuring you that you'll receive the best service and aftercare.
Meet Our Team
Our team is dedicated to providing exceptional customer service. With years of experience in the flooring industry, each member of our team has the skills to help you choose the perfect flooring for your home. We're a family-run business, and we take pride in our friendly and welcoming approach.
Visit Our Showroom
Located on the Derby Trading Estate, our showroom is easily accessible for customers across Derbyshire. We're open Monday to Saturday from 9am to 4pm, and we encourage you to visit us and explore our vast range of flooring solutions.
Installation Issues and Customer Service
The Floor Factory's installation process has been criticized for its poor quality, specifically with regards to leveling sub-floors and installing wooden floors. One customer experienced issues with warping and cupping, which the company blamed on the customer rather than taking responsibility. The company's lack of apology and unwillingness to make amends has led to frustration among customers.
Positive Experiences
On the other hand, many customers have reported positive experiences with The Floor Factory, praising the company's technical advice, flexibility, and professionalism. The fitters have been described as friendly and professional, and the workmanship has been commended. Customers have also praised the company's product knowledge and guidance in choosing suitable flooring options.
Showroom Experience
Several customers have praised the showroom experience, describing it as helpful and welcoming. The staff has been commended for their friendliness and expertise, making it easier for customers to make informed decisions about their flooring choices.
