Expert Legal Advice and Representation for a Brighter Future
A Legacy of Expertise in North Devon
Nestled in the heart of Barnstaple, John Smale & Co Ltd has proudly served the North Devon property market for over a century. From our humble beginnings in 1900, we have evolved into one of the most respected and established estate agents in the region. Our unwavering commitment to personalized service, honest advice, and meticulous attention to detail has earned us the trust of generations of clients.
Tailored Solutions for Every Client
We understand that every client is unique, with diverse needs and aspirations. Our experienced team of professionals takes the time to understand your individual circumstances and goals to offer tailored solutions. Whether you are looking to buy or sell a property, let us guide you through every step of the process with expertise and care.
Sales
- Comprehensive market analysis and valuation
- Bespoke marketing plans tailored to your property
- Extensive online presence and professional photography
- Skilled negotiation and negotiation expertise
- Transparent and regular communication throughout the process
Lettings
- Comprehensive tenant selection and referencing services
- Management of rent collection and property maintenance
- Responsive repairs and turnaround services
- Dedicated team handling tenant communication and inquiries
- Detailed reporting and analytics
Additional Services
- Property valuation and market analysis
- Auctions and probate sales
- Independent financial advice
- Property management services
Driven by Local Expertise
John Smale & Co Ltd is truly a local business, run by experienced professionals who are deeply connected to the North Devon community. We understand the unique challenges and opportunities of the local market and are dedicated to providing our clients with reliable information and sound advice.
Our Values
- Integrity: We operate with transparency and honesty, upholding the highest ethical standards.
- Client Focus: Your needs are our top priority, and we are committed to providing exceptional customer service.
- Expertise: We stay updated with the latest industry trends and technologies to offer our clients the most effective solutions.
- Community: We actively support and contribute to the vibrant local community.
Overall Performance
The reviews of John Smale & Co. Estate Agents are predominantly positive, with the majority of customers expressing satisfaction with their services. However, there are a few issues raised by some customers that are worth noting.
Communication and Service
Many customers praised the agent's communication and service, describing it as "seamless", "professional", "responsive", and "friendly". They found the team to be caring, hardworking, and knowledgeable, and appreciated the regular updates and keeping in touch throughout the process.
Data Accuracy and Due Diligence
One customer expressed disappointment with the accuracy of the data provided, stating that the levels and accuracy of the rent and service charge were not up-to-date. This emphasizes the importance of doing one's own due diligence when purchasing a leasehold property.
Key Handover and Conveyancing
Another customer felt that the agent could have done more to assist with the key handover on the day of the sale, and that the conveyancing process was held up, resulting in a late completion.
GDPR and Confidentiality
One customer praised the agent's attention to GDPR and confidentiality, stating that they removed email headers that would have divulged personal information.
Particulars and Valuations
One customer had a slight issue with the details within the particulars and an error in the information provided by the agent, but still purchased their home and were happy with the service.
Recommendation and Repeat Business
Many customers would recommend John Smale & Co. to others and have expressed their intention to use them again in the future.
Negatives
- Inaccurate data provided for a leasehold property, leading to concerns about due diligence.
