Focus on the things that drive you. Leave the rest to us
As a family-run estate agency, we have been serving the Waterside area since 1992. Our mission is to provide an exceptional level of service to our clients, whether you are looking to buy, sell, or let a property. We pride ourselves on our friendly and professional approach, which has earned us a reputation as one of the leading estate agents in the area.
Our Service
At Paul Jeffreys Estate Agents, we understand that every property is unique, and we treat each client as an individual. We take the time to understand your specific needs and goals, and work with you to achieve the best possible outcome. Whether you are a first-time buyer or a seasoned investor, we have the expertise and local knowledge to guide you through the process.
Why Choose Us
What sets us apart from other estate agents is our commitment to providing a personal and bespoke service. We believe that every property is a reflection of its owner's personality, and we strive to capture that spirit in every aspect of our marketing. From our detailed property brochures to our expert valuations, we are dedicated to showcasing your property in the best possible light.
Expert Valuations
As a family-run business, we have a deep understanding of the local property market. Our experienced valuers will work closely with you to determine the most accurate value of your property, taking into account factors such as its condition, location, and comparable properties in the area.
Lettings
Our lettings department is dedicated to providing a comprehensive service to our landlord clients, from finding the perfect tenant to managing the property on their behalf. With a portfolio of over 100 properties, we have the expertise and resources to meet the needs of both landlord and tenant.
Meet the Team
Our team of eight experienced agents are committed to providing exceptional service to our clients. With a combined total of over 70 years of experience in the industry, we have the knowledge and expertise to guide you through the buying, selling, and letting process.
Testimonials
Don't just take our word for it - our satisfied clients have spoken highly of our service. We pride ourselves on our ability to build strong relationships with our clients, and we are committed to delivering the highest level of customer service.
Get in Touch
If you are considering buying, selling, or letting a property, we would be delighted to hear from you. Please do not hesitate to contact us to discuss your property needs. We look forward to serving you.
Quality of Service
The estate agents under review have received a mixed bag of feedback, with some customers expressing satisfaction with the service they received, while others have had negative experiences. It is worth noting that the estate agents in question seem to be punctual in their responses to emails and queries, which is a positive trait.
Positive Aspects
The majority of customers have praised the estate agents for their excellent service, highlighting the quick response to emails and queries, particularly in the event of issues arising. Another notable aspect is the friendliness and approachability of the staff, which has contributed to a positive experience for many customers.
Negative Aspects
On the other hand, one customer has reported a poor service, citing a lack of interest and professionalism from the staff member they spoke to on the phone. Another customer has expressed frustration with the lack of an out-of-hours contact number, which can be inconvenient in the event of an emergency.
Consistency and Trust
It is clear that some customers have developed a sense of trust and loyalty towards the estate agents, with one customer having rented from them for 5 years without any major issues. On the other hand, another customer has switched to a different estate agent due to poor service.
