Our Vision and Values
Kitchens Direct NI is a family-run business with a passion for creating beautiful, functional kitchens, bedrooms, and bathrooms for our customers in Northern Ireland. We pride ourselves on providing a personal and collaborative design and installation experience, ensuring your vision becomes a reality.
Our Expertise
We have over 17 years of experience in:
- Kitchen Design & Installation
- Bedroom Design & Installation
- Bathroom Design & Installation
Our skilled team of professionals offers comprehensive expertise in:
- Manufacturing bespoke kitchen units
- Plumbing
- Tiling
- Plastering
- Electrical work
Tailored Solutions for Every Home
We understand every family has unique needs and preferences. That's why we take the time to listen and understand your wants and requirements before creating a tailored design that perfectly reflects your style and budget.
Unparalleled Attention to Detail
From initial consultation to final installation, our team pay meticulous attention to every detail. We use high-quality materials and meticulous craftsmanship to ensure your new space is both functional and aesthetically stunning.
Quality Products and Local Sourcing
We manufacture our kitchen units on-site, allowing us complete control over quality and ensuring a perfect match for your vision. We also prioritize sourcing local materials and partnering with reputable manufacturers to bring you the best products at competitive prices.
Dedicated to Customer Satisfaction
Our commitment is to provide exceptional customer service throughout the entire process. We are responsive to your questions and concerns, and maintain clear and consistent communication. We also offer a comprehensive after-sales service, ensuring your complete satisfaction.
Customer Satisfaction and Quality of Service
Kitchens Direct NI has received an overwhelmingly positive response from their customers. The quality of their work, excellent customer service, and efficient communication are highlighted in the reviews. The professionalism of their staff, including designers, fitters, and contractors, has been praised.
Customers have expressed satisfaction with the design, installation, and overall quality of the kitchens provided. The transformation of kitchens has exceeded customer expectations, and the company's attention to detail has been appreciated.
Design and Quality of Work
The design team, particularly Jim, has been praised for their creative and practical solutions. The finished kitchens have been described as beautiful, modern, and high-quality. The use of quality materials and the skill of the contractors have resulted in excellent workmanship.
Communication and Customer Service
Communication with the company has been described as excellent, with staff being helpful, responsive, and proactive. The company's commitment to customer satisfaction is evident, with staff going above and beyond to ensure that customers are happy with their new kitchens.
Challenges and Areas for Improvement
While the majority of reviews are positive, there are a couple of instances where the company faced challenges. In one case, a customer experienced delays and miscommunication, which led to a negative review. The company could improve by ensuring that all projects are completed within the agreed timeframe and maintaining consistent communication with customers throughout the process.
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