Committed to exceeding expectations
The Waterloo Hotel & Bistro is Newport's only boutique hotel, offering a unique and luxurious experience for all our guests. Our stunning Grade 2 listed building, built in the 1870s, has been beautifully refurbished to provide 21 luxurious en-suite bedrooms, each equipped with Wi-Fi, televisions, and comfortable facilities.
A Luxurious Stay
Our hotel is located in a commanding position, with easy access to road and rail networks, making it the perfect destination for both business and leisure travellers. Our rooms are designed to provide the ultimate comfort and relaxation, with underfloor heating in the beautifully tiled bathrooms, and stunning four-poster beds in our Tower rooms. Residents can enjoy complimentary private parking at the rear of the hotel and unwind with an early evening drink while deciding from our extensive menu.
Fine Dining Experience
Our restaurant, previously awarded 'Best Restaurant of the Year' by Metro Newspaper, offers an exquisite fine dining experience, serving the very best modern and traditional cuisine. Our highly experienced chefs use only the finest ingredients to create a truly unforgettable dining experience. Our new menu, launching soon, is inspired by traditional British cuisine with a modern twist.
Christmas Dining at The Waterloo
Join us this Christmas for a truly unforgettable dining experience. Our Christmas Day menu is available from 12pm-3pm, and we recommend booking in advance to avoid disappointment. Our beautiful restaurant provides the perfect setting to relax and enjoy the artistry of our chefs.
Under New Management
We are excited to announce that The Waterloo Hotel & Bistro is under new management. Our team is dedicated to providing an exceptional experience for all our guests, whether you're staying with us or simply joining us for a meal. We look forward to seeing you soon!
Overview of the Reviews
The Waterloo Hotel in Newport has received a mix of positive and negative reviews from its patrons. While some guests have praised the hotel's friendly staff, comfortable rooms, and great food, others have expressed disappointment with the hotel's management, cleanliness, and amenities.
Friendly Staff and Service
Many reviewers have praised the hotel's friendly and helpful staff, with some even mentioning the owners by name. Guests have appreciated the welcoming atmosphere and the staff's willingness to go the extra mile to ensure their comfort.
Comfortable Rooms and Amenities
The hotel's spacious rooms, comfortable beds, and original features have been highlighted by several reviewers. The hotel's restaurant has also received praise for its excellent food, with some guests even mentioning specific menu items.
Management and Staffing Issues
One reviewer expressed disappointment with the hotel's management and staffing, citing a lack of attention to detail and unhelpful staff. Another reviewer mentioned that the hotel was short-staffed, which affected the quality of service.
Cleanliness and Maintenance
Some guests have reported issues with cleanliness, towels, and heating, which have detracted from their overall experience.
