Your satisfaction is our priority
iCars stands as a trusted and reliable used car dealership located in the heart of Croydon, South London. With a wealth of experience and a passion for quality, we have carved out a reputation for providing exceptional customer service and offering an unparalleled selection of handpicked vehicles.
Our Expertise
At iCars, we understand the importance of making your car-buying journey smooth and enjoyable. Our dedicated team of experts is committed to providing top-notch services to ensure a seamless and transparent experience for every customer.
Part Exchange and Valuation Services
We value your trade-ins and offer competitive part exchange prices to incentivize your next purchase. Our experienced valuators will assess your vehicle and provide you with a fair and transparent valuation. This way, you can easily upgrade to your dream car without breaking the bank.
Peace of Mind with Warranties
Recognizing the importance of reliability, we partner with WMS Group to provide comprehensive third-party warranties on all our vehicles. These robust policies safeguard your investment and offer peace of mind knowing that your purchase is protected.
Quality Assured
Each vehicle at iCars undergoes a rigorous inspection and preparation process to ensure the highest standards of quality. Our technicians meticulously inspect every aspect of the vehicle, addressing any necessary repairs or imperfections before it reaches our customers.
Exceptional Customer Service
At iCars, we pride ourselves on delivering exceptional customer service. Our friendly and knowledgeable staff takes the time to understand your needs, offering personalized recommendations and guidance throughout your journey. We are committed to providing a courteous and transparent experience that exceeds expectations.
Summary of Reviews
The majority of reviews for iCars have a rating of 5 stars, with a few negative reviews scattered throughout. Here is a breakdown of the reviews by theme:
Positive Experiences
The positive reviews praise the dealership's excellent customer service, helpful and knowledgeable staff, and a wide variety of cars available. Many customers have reported feeling comfortable and valued during their interactions with the dealership, and have left feeling confident in their purchase. Some reviewers have even mentioned that they would recommend iCars to their friends and family.
Negative Experiences
On the other hand, some reviewers have reported having negative experiences with the dealership. These negative reviews cite poor communication, poor handling of customer complaints, and a lack of honesty when it comes to the condition of the vehicles. One reviewer even reported being sold a car with a known fault, and was told to take it up with the warranty company. Other reviewers have mentioned that the staff at the dealership can be unfriendly and unhelpful.
Specific Issues
Several reviewers have mentioned specific issues with the dealership's practices. Some have reported being sold cars with hidden faults, while others have mentioned that the dealership was unwilling to help with issues that arose after the sale. One reviewer even accused the dealership of being dishonest and unfair in their business practices.
