Your local estate agent, putting you first
Bailey Estates, an esteemed and premier estate agent in Birkdale and Southport, takes great pride in offering a comprehensive range of services tailored to meet the unique needs of our diverse clientele. Our unwavering commitment to delivering unparalleled customer service and expertise has positioned us as the go-to agency for all your property-related needs.
Nigel: The Visionary Leader
At the helm of Bailey Estates is Nigel, our charismatic and experienced Sales Director who founded the agency in 2008. His vision of transforming Bailey Estates into a leading estate agent began above a wine shop in Birkdale village and has since blossomed into an impressive office that caters to a broad spectrum of clients. Nigel's dedication to visiting clients, offering marketing appraisals, and preparing properties for marketing positions him as an indispensable asset to the thriving business.
Emma: The Dynamic Letting Director
As the Lettings Director and the driving force behind our rental properties, Emma brings her extensive background in managing stress-free rental experiences to the forefront of our services. Her experience as a mother of three and a long-term rental property manager has culminated in a distinct ability to connect with both landlords and tenants. Her membership in an affiliated body following industry-standard examinations further underscores our commitment to fostering a relationship built on trust and transparency.
Megan: The Next Generation of Bailey Estates
Megan, Nigel's and Emma's talented daughter, is eager to embark on a fulfilling career in the business. Exposure to the dynamic world of estate agency since childhood has empowered Megan to dive into various aspects of sales and lettings. She is determined to expand her knowledge and skill set while following her family's footsteps and upholding the cherished values and ethics deeply rooted within the business.
Nikki: The Passionate Sales Negotiator
Boasting a robust sales background and an eagerness to excel, Nikki's commitment to surpassing client expectations renders her a powerful sales negotiator at Bailey Estates. With an impressive network of happy vendors and buyers, Nikki continually goes the extra mile, ensuring her clients' needs are met and surpassed.
Jessica: The Emerging Sales Negotiator
Bailey Estates is delighted to welcome Jessica, our newest sales negotiator. Graduated with a Bachelor of Arts and Master of Arts in English Literature and International Journalism, she brings a wealth of writing, photography, and social media expertise to our sales team. Jessica's background, alongside her passion for customer service, allows her to connect with clients, learn the ropes and make her mark in the thriving world of estate agency.
Katie: The Dedicated Lettings Co-ordinator
A native of Cornwall, Katie has spent several years honing her skills in the holiday rental and property management industry. Her diverse experience in customer engagement, interior design, and photography, coupled with her love for adventure, make her a perfect addition to the Bailey Estates team. Katie is excited to bring her exceptional talents and skills to work hand-in-hand with our landlords and tenants.
Rachel and Glenda: The Tenured Administrators
Bailey Estates proudly presents Rachel and Glenda as stalwarts of the administrative team. Each bringing their unique experiences and talents, they work diligently to support our tight-knit team. Rachel, with her extensive background in technology sales and student lettings, and Glenda, having spent most of her career in the banking industry, provide the essential foundation in ensuring operations run smoothly.
Bailey: The Charismatic Canine Mascot
Last but certainly not least, the quintessential Bailey Estates mascot, Bailey, is the beaming face that greets our clients with a wagging tail and an abundance of affection. As the charming cavapoo of our Lettings Co-ordinator, Katie, Bailey never fails to put a smile on all who visit our Bailey Estates family.
Unreliability and Poor Customer Service
Reviews highlight instances of deceitful and biased behavior, with clients feeling neglected and prioritized only for their financial gain. Prospective landlords have been met with uncooperative responses, and tenants have experienced poor customer service, with requests for references being conditional on payment from the new landlord.
Disorganization and Lack of Accountability
Appointments have been missed or rescheduled at short notice, causing inconvenience to clients. Valuations have been delayed, and clients have been left waiting for extended periods. This lack of organization and accountability has led to frustration and dissatisfaction.
Positive Experiences
On the other hand, some clients have reported exceptional service, citing helpful and diligent staff, and a family-run estate agency that is genuine and compliant. These positive experiences highlight the importance of personalized attention and a customer-centric approach.
Concerns with Lettings and Tenancy
Reviews also highlight concerns with the lettings and tenancy services, with tenants experiencing harassment and abuse from neighbors, and the estate agency failing to provide adequate support and resolution.
