Expert advice for a secure financial future
At The Mortgage & Financial Advice Shop Ltd, we pride ourselves on providing impartial mortgage and financial advice to individuals and businesses alike. Our team of experienced advisors, led by Steve Coleman, has over 24 years of experience in the mortgage and financial services industry. We take pride in our ability to provide accurate and appropriate advice, tailored to each individual's unique circumstances, without overwhelming our clients with too much information.
Our Services
We offer a comprehensive range of services, including mortgage advice, protection insurance, and equity release. Our mortgage services cater to first-time buyers, homeowners looking to remortgage, and those seeking debt consolidation or buy-to-let mortgages. We also provide expert advice on life cover, critical illness insurance, and income protection. Our equity release services, specially designed for homeowners over 55, can help unlock the value of their property.
Our Approach
What sets us apart is our commitment to putting our clients first. We take the time to understand each individual's needs and circumstances, providing personalized advice and guidance every step of the way. Our aim is to empower our clients with the knowledge and confidence to make informed decisions about their financial futures. We believe in treating each client as an individual, without condescension or jargon, and strive to build long-term relationships built on trust and mutual respect.
Meet Our Team
Our team is led by Steve Coleman, who has over 24 years of experience in the mortgage and financial services industry. Alex Coleman, a qualified Legal Executive, complements Steve's expertise with his own 9 years of experience in mortgage and protection insurance advice. Together, they provide a seamless and comprehensive service that covers all aspects of mortgage and financial planning.
Why Choose Us
At The Mortgage & Financial Advice Shop Ltd, we pride ourselves on our independence, impartiality, and commitment to exceptional customer service. With access to a vast range of lenders and products, we can offer the best mortgage deals tailored to each client's unique circumstances. Our promise is to provide accurate, appropriate, and unbiased advice, without bombarding our clients with unnecessary information. We invite you to experience the difference for yourself.
Overall Experience
The reviews provide a contrasting picture of the service provided by Alex, with one reviewer having a extremely negative experience, while the other had a very positive one.
Service Quality
The negative review cites a lack of care and consideration for the customer's application, with the reviewer being spoken to in a rude manner and experiencing a slow and unhelpful service. In contrast, the positive review praises the service for being proactive and diligent in handling the case.
Expertise and Knowledge
The negative review suggests that Alex may be out of touch with other options available and is not knowledgeable about certain scenarios, such as let to buy. This lack of expertise is contrasted with the positive review, which implies that the service is very knowledgeable and efficient.
Communication
The negative review highlights poor communication, with calls and emails being ignored, and a general lack of responsiveness. In contrast, the positive review does not mention any communication issues.
