At Quay Living, we pride ourselves on being a family-owned independent estate and letting agent based in Poole, Dorset. Established in 2006, our partners, Duncan and Helen Challis, created Quay Living to satisfy clients' desires for a comprehensive one-stop property service, spanning short lettings, long-term lettings, sales, and investment.
Our Services
We offer a wide range of services to cater to the diverse needs of our clients. Whether you're a vendor, buyer, landlord, or tenant, we have got you covered. Our services include residential sales, lettings, holiday lettings, block management, and investment. We also provide short-term lets, furnished lets, and turn-key furnishing services to make your experience with us as seamless as possible.
Why Choose Quay?
At Quay Living, we pride ourselves on going the extra mile. Our office in Poole is open seven days a week and until 6pm Monday-Saturday, ensuring that we are always available to assist you. Our experienced sales team has developed a proven track record of selling apartments and houses throughout Poole, Bournemouth, Sandbanks, and other local centers. We understand the importance of local knowledge, and being based in the heart of Poole Old Town, we have extensive knowledge of the properties on 'our patch', whether it is for sales, residential lettings, or holiday lettings.
Our Culture
We are a young firm bringing a progressive ethos to a traditional sector. We provide a comprehensive service, reflecting the importance we attach to offering a joined-up service for vendors, tenants, and investors. Our team is dedicated to providing an exceptional customer experience, and we strive to build long-lasting relationships with our clients.
Overview of Quay Living Reviews
Positive Experiences
The majority of reviewers have had positive experiences with Quay Living, praising the company's efficiency, professionalism, and helpful staff. Many reviewers have mentioned the company's ability to find good tenants, handle issues swiftly, and provide great advice. Some reviewers have also mentioned the company's professionalism, knowledge, and friendly staff.
Negative Experiences
On the other hand, some reviewers have had negative experiences with Quay Living, citing issues with the company's management, including lying, gaslighting, andbreaching data protection. Some reviewers have also mentioned the company's incompetence, lack of common sense, and unprofessional behavior. A few reviewers have also reported issues with the company's staff, including bullying and theft.
Staff Performance
Some reviewers have praised specific staff members, such as Savannah, Duncan, Hannah, Kate, and Grace, for their efficiency, helpfulness, and professionalism. However, some reviewers have also criticized specific staff members, including Helen Challis and Savannah Hunt, for their incompetence and unprofessional behavior.
Property Management
Some reviewers have reported issues with the properties managed by Quay Living, including mould, lack of cleaning, and broken appliances. However, other reviewers have reported positive experiences with the company's property management, including efficient maintenance and cleaning.
