Maximum results - minimum frustration
A Trusted Partner for Residential Lettings in York
Susie Smith Lettings is a leading independent letting agency established in 2010, proudly serving the diverse communities of York and its surrounding areas. With a deep understanding of the local market and unwavering dedication to client satisfaction, we specialize in connecting landlords and tenants in a seamless and efficient manner.
Exceptional Expertise for Landlords
Our experienced team understands the importance of maximizing rental income and ensuring property protection. We offer a comprehensive range of services designed to make the process of rental property management seamless and stress-free for landlords. These include:
- Full Property Management: Comprehensive handling of tenant selection, rent collection, property maintenance, and communication with tenants.
- Tenant Find Only: We source and vet suitable tenants for your property.
- Deposit Protection: Securely hold tenant deposits and ensure their timely release at the end of tenancy.
- Property Maintenance: Proactive maintenance coordination to maintain your property in pristine condition.
Finding Your Ideal Home
For tenants, we offer a diverse selection of high-quality properties to suit different needs and budgets. Our dedicated team will work closely with you to understand your preferences and find the perfect rental home. From stylish apartments to spacious family houses, we have something for everyone.
Transparency and Communication
At Susie Smith Lettings, open and honest communication is our cornerstone. We provide regular updates and detailed reports to both landlords and tenants, ensuring complete transparency throughout the process. Our team is always available to answer your questions and address any concerns promptly.
Join us on a journey to seamless and successful renting in York!
Overall Experience with Susie Smith Lettings
The reviews highlight a mixed bag of experiences with Susie Smith Lettings, with some users having a positive experience, while others had a negative one.
Positive Experiences
Several reviewers praised the agency's professionalism, responsiveness, and helpfulness. They appreciated the prompt communication, empathy, and understanding shown by the staff, particularly Lesley and Susie. Some reviewers appreciated the ease of finding a property, the lack of stress during the moving process, and the resolution of issues promptly.
Negative Experiences
On the other hand, some reviewers had negative experiences with the agency. They reported being lied to, experiencing poor customer service, and having their deposit unfairly withheld. Some also mentioned difficulties in getting assistance, evasiveness, and a lack of responsiveness from the staff.
Common Issues
Some common issues that arose from the negative reviews include:
- Poor communication and responsiveness
- Evasiveness and lack of assistance
- Unfair treatment, such as lies or withholding deposits
- Negligence and lack of assistance with property issues
