Inspiring Excellence in Dental Care
At Highcliffe Dental Practice, we understand that dentistry can be a daunting experience for many individuals. That's why we strive to provide a calm, professional environment where our patients feel comfortable and at ease. Our team of highly skilled and dedicated professionals, led by Dr. Charlotte Wells and Dr. Olivier Grau, are committed to providing exceptional dental care that exceeds your expectations.
Our Mission
Our mission is to inspire excellence in dental care by providing a patient-centred approach that caters to your individual needs and expectations. We believe in preventative care, and our team includes a highly skilled Hygienist who will work with you to prevent problems before they arise. Our laboratory work is carried out by highly skilled professionals based in the UK, ensuring that you receive only the best.
Our Services
We offer a comprehensive range of dental treatments, including emergency care, family dental care, examinations, fillings, inlays/onlays, root canal treatments, gum treatment, crowns, and implants. Our new patient examination is designed to inspire you to take that first step towards improving your smile, and we offer a clear, concise explanation of our services with transparent pricing.
Why Choose Us
So, why choose Highcliffe Dental Practice? We make our patients feel special, and our skills and experience surpass many local practices. We are proud members of The British Academy of Cosmetic Dentistry, and our Care Plan is designed to be 100% beneficial to our patients with no hidden extras. We believe in preventing problems, and our team is dedicated to providing a calm, relaxed environment that will make you feel welcome and important.
Quality of Care
The practice has received criticism for not taking adequate measures to protect vulnerable patients during the pandemic. One reviewer expressed concern that the practice refused to wear FFP2 masks, which is a breach of their duty of care.
Positive Experiences
Many reviewers have praised the caring and attentive nature of the dentists, particularly Olivier, who is described as patient, methodical, and concerned for his patients' comfort. The practice is commended for being gentle, thorough, and explanatory in their treatment.
Staff and Service
The review highlights the friendly and efficient nature of the staff, including Lorraine, the dental assistant, and Janine, the receptionist. However, one reviewer had a negative encounter with a rude and presumptuous receptionist.
Value for Money
Some reviewers have expressed dissatisfaction with the cost of treatment at the practice, citing high prices and hidden charges. One reviewer was quoted a high price for treatment and was told it was the "going rate, " which they disputed.
Overall Experience
Reviewers who had positive experiences praised the practice for being pain-free, gentle, and explanatory. Those who had negative experiences cited concerns about the quality of work, hidden charges, and poor customer service.
