To be the best at what we do - for everyone we do it for.
Unicom is a leading Motor Trade Insurance provider, voted Motor Trade Insurance Provider of the Year 2021, 2019, and 2017 by the public. Our mission is to be the best at what we do, for everyone we do it for. With a strong commitment to providing exceptional service, competitive rates, and unparalleled cover, we strive to exceed our customers' expectations.
Our Services
At Unicom, we specialize in providing comprehensive motor trade insurance solutions tailored to meet the unique needs of motor traders, part-time traders, and individuals. Our dedicated team of experts is committed to helping our customers navigate the complex world of motor trade insurance, ensuring that they have the right level of cover to protect their business, assets, and livelihood.
Our services include:
- Motor Trade Insurance: Comprehensive cover for motor traders, including liability insurance, road risks insurance, and stock insurance.
- Part-time Motor Trade Insurance: Flexible insurance options for part-time traders, designed to meet their specific needs.
- Combined Motor Trade Insurance: A single policy that combines tools, premises, liability, stock, and road risks insurance.
- Traders Breakdown Rescue: Breakdown rescue insurance for motor traders and individuals.
- Liability Insurance: Protection against accidents and damages to third parties.
- Tools in Transit Insurance: Cover for tools and equipment while in transit.
- Trade Plate Insurance: Insurance for motor traders using trade plates.
- Van Insurance: Comprehensive insurance for vans, including commercial and private use.
Our Expertise
With years of experience in the motor trade industry, our team of experts has a deep understanding of the unique challenges and risks faced by motor traders. We stay up-to-date with the latest developments in the industry, ensuring that our customers receive the best possible guidance and support.
Why Choose Unicom?
At Unicom, we pride ourselves on our exceptional customer service, competitive rates, and comprehensive insurance solutions. Our customers trust us to provide them with the right level of cover, ensuring that they can focus on running their business with confidence.
Company Performance and Customer Service
The majority of reviewers have expressed dissatisfaction with the company's performance and customer service. Many have complained about being transferred from one department to another, poor handling of complaints, and unhelpful customer service representatives. Some reviewers have even cancelled their insurance policies due to the poor service.
Delays and Refunds
Several reviewers have experienced delays in getting refunds, with one reviewer waiting for six weeks for a refund after cancelling their policy. Another reviewer was kept on hold for 45 minutes just to get a quote.
Lack of Accountability
Some reviewers have criticized the company's lack of accountability, with management never calling them back or taking responsibility for mistakes. One reviewer felt that the company was more interested in passing the blame to the customer or other parties rather than taking ownership of their mistakes.
Positive Experiences
On the other hand, a few reviewers have had positive experiences with the company, praising individual sales advisors and customer service representatives for their helpfulness and professionalism.
Overall Assessment
The overall assessment of this company is that it falls short in terms of customer service and performance, with many reviewers expressing frustration and disappointment with their experiences.
