Your Property, Our Priority
Thompson Wilson is a modern, fully independent, and family-run estate and letting agency based in High Wycombe. Our team of highly experienced property professionals is dedicated to providing unbeatable flexibility and tailored services to meet your individual requirements. We pride ourselves on our absolute commitment to customer care and satisfaction, ensuring a smooth and stress-free experience for all our clients.
Our Services
At Thompson Wilson, we understand the importance of personal attention and tailored approaches in the highly competitive property market. Our services include sales, lettings, property management, and maintenance, as well as accompanied viewings, rental payments, and rent guarantee schemes. Our highly experienced property team will guide you through the buying, selling, or letting process, ensuring that your needs are always top priority.
Our Values
Here at Thompson Wilson, we believe in complete transparency of fees and charges. We are honest and upfront with each and every client, and there are no hidden costs or add-on fees. Our comprehensive list of fees and charges is readily available on our website and in our agency. We are committed to providing accurate valuations, tailored to meet the unique needs of each client. Our personal approach ensures that our clients receive exceptional service and unparalleled customer care.
Why Choose Us?
At Thompson Wilson, we understand that buying, selling, or letting a property is a significant step, and our clients deserve nothing but the best. Our highly experienced property team will guide you smoothly through the process, providing expert advice and tailored support whenever you need it. We pride ourselves on our absolute commitment to customer care and satisfaction, ensuring that our clients receive the best possible service.
Get in Touch
If you're looking for a professional, reliable, and customer-focused estate and letting agency, look no further than Thompson Wilson. Contact us today to learn more about our services, or to schedule a free sales or letting valuation.
Agent Performance
The reviews highlight varying levels of satisfaction with the agent's performance. On the positive side, several reviewers praised the agent's professionalism, courtesy, and communication skills. They appreciated being kept informed throughout the process and valued the agent's helpfulness and prompt responses.
Communication and Response
Communication was a key aspect of the agent's performance, with some reviewers praising the agent's prompt responses and regular updates. However, one reviewer was frustrated by the agent's failure to send a confirmation email and text, resulting in a negative experience.
Property Issues and Resolution
A few reviewers reported property issues, including mould and damages, which the agent allegedly failed to address satisfactorily. In one case, the reviewer felt lied to and was asked to pay for damages that were not their fault.
Staff Performance
Individual staff members, such as Julian, Robert, and Pauline, received praise for their helpfulness, promptness, and professionalism. However, one reviewer had a negative experience with the owner, Mr John, who was perceived as rude.
Overall Experience
The reviews suggest that the agent's performance can be inconsistent, leading to varying levels of satisfaction among clients. While some had excellent experiences, others reported negative encounters, including issues with property maintenance and communication.
