Transforming IT. Empowering Impact.
At Optimity, we are a specialist partner in managed IT solutions, dedicated to transforming the way our clients experience IT services. Our commitment lies in redefining traditional IT support, empowering our clients with cutting-edge technology solutions that amplify their impact. We do more than just manage IT - we empower our clients to achieve their goals.
Empowering Charities with IT Expertise
At Optimity, we understand the unique challenges and aspirations of charitable organisations. Our mission is to empower your noble efforts with technology solutions that align seamlessly with your mission. With years of experience serving the charity sector, we have honed our expertise to provide dedicated IT support that aligns with your goals.
The Big Cybersecurity Test
With an ever-expanding array of cyber threats, it's imperative to stay one step ahead. Our specialised team of experts is dedicated to ensuring that your organisation remains resilient in the face of these challenges. Our Cybersecurity Test will assess your organisation's vulnerability to cyber threats and provide tailored recommendations for improvement.
Secure Data
Our fully managed Secure Data service helps minimise the risk of the most advanced threats to your data. At Optimity, we believe the heart of your business lies in your data, and our core data services ensure your valuable asset is protected regardless of its location. This could be within a private cloud, virtual environment, public cloud, or SaaS Solutions. We can add layers to your existing core security posture to help minimise the risk of the most advanced threats to your data.
Secure Networks
At Optimity, Secure Networks means the first line of defence protecting your business from the anywhere-connected world we live in today. We ensure that your network is secure, and you can work confidently, knowing that your data is protected.
Secure Workspace
Our Secure Workspace solution ensures that your workforce is not only protected but also has a friendly voice to call if they are having problems with their working environment. We make sure that your users have the tools they need to be productive and secure in their work environment.
Our Services
At Optimity, we offer a range of services designed to meet the evolving needs of our clients. Our services include:
- Secure Data: Our fully managed data service helps minimise the risk of the most advanced threats to your data.
- Secure Networks: Our Secure Networks solution means the first line of defence protecting your business from the anywhere-connected world we live in today.
- Secure Workspace: Our Secure Workspace solution ensures that your workforce is not only protected but also has a friendly voice to call if they are having problems with their working environment.
- Cybersecurity Test: Our Cybersecurity Test will assess your organisation's vulnerability to cyber threats and provide tailored recommendations for improvement.
Get in Touch
Whether you're looking for your first internet services, want to change providers, or just have a question, we'd be happy to hear from you. Contact us by email or phone. General enquiries can be directed to T: 020 7749 1000 E: sales@optimity.co.uk. Meet us at our London office, Optimity, 9 Appold Street, London EC2A 2AP, or our Chippenham office, 4A Byron House, Lansdowne Court, Chippenham, Wiltshire SN14 6RZ.
Negative Reviews
The majority of the reviews are negative, with customers expressing frustration with Optimity's lack of staff care, poor customer service, and unresponsiveness to their concerns. Many reviewers mention that they were forced to use Optimity due to being the only supplier available, but this did not change their poor experience. The company's failure to fulfill contracts, slow response times, and lack of transparency in their billing practices have led to a significant number of unhappy customers.
Several reviewers mentioned issues with internet connectivity, including frequent outages and slow speeds. Some reviewers also reported difficulty in getting assistance from staff, with some claiming that they were told there was no one higher up to escalate their issue to.
Problems with Contracts
Many reviewers had issues with Optimity's contract terms, including automatic contract extensions and unexpected charges. Some reviewers were charged for services they did not receive, while others were left wondering when they would be able to end their contract.
Technical Issues
Technical issues were another common complaint, with reviewers reporting difficulty in getting assistance with IT problems. Some reviewers claimed that they were forced to spend hours trying to resolve issues, only to be told that there was no technical solution available.
Customer Service
The customer service provided by Optimity was also heavily criticized, with many reviewers reporting slow response times, unhelpful staff, and a lack of transparency in their billing practices.
Positive Reviews
Two reviewers praised Optimity's service, with one mentioning that the company had improved their work process and another reporting quick resolution of outages.
