Transforming smiles, transforming lives.
At Poundswick Lane Dental Practice, we pride ourselves on understanding our patient's needs and requirements. With a team of dedicated professionals, we strive to provide the best customer service experience possible. Our practice is committed to delivering high-quality NHS and cosmetic dental care to adults and children in the South Manchester area.
Our History
Established in 1989, our practice has grown to become a modern and well-equipped facility with five surgeries. Over the years, we have built a reputation for providing exceptional patient care and have earned the trust of our patients.
Our Services
We offer a wide range of dental services, from routine check-ups to cosmetic treatments. Our team of experienced dentists and dental nurses provide personalized care to ensure our patients receive the best possible treatment. Our services include:
- NHS dental care
- Cosmetic dentistry
- Regular dental examinations
- Tooth brushing and oral hygiene instruction
- Fluoride application
- Diet advice
- Dental implants
- Teeth whitening
- Veneers
- Crowns and bridges
Our Team
Our team is led by Principal Dentist, Serena Rochford, and a management team dedicated to providing quality clinical care and excellent customer relations. Our team of dentists, dental nurses, and receptionists are all registered with the General Dental Council (GDC) and participate in continuing professional development to stay up-to-date with the latest techniques and best practices.
Patient Feedback
We value our patient's feedback and continually strive to improve our services. Our patients have praised our friendly and helpful staff, and we are committed to maintaining the highest standards of patient care.
Complaints Policy
We take all complaints seriously and aim to resolve any issues promptly and efficiently. If you have a concern, please contact our Complaints Manager, Katie Lowther, who will assist you in resolving the matter.
Excellent Dental Care
The majority of reviewers have praised the dental practice for their excellent service, friendly staff, and professional dentists. Many have appreciated the gentle and caring approach of the dentists, making them feel comfortable and at ease during their appointments.
Praise for Specific Dentists and Staff
Several reviewers have specifically praised individual dentists, such as Neha Gupta, Sandra, and Khadijah, for their kindness, understanding, and excellent care. The receptionists have also been commended for their pleasant and attentive nature.
Efficient and Organized
Reviewers have also appreciated the practice's efficient and organized system, with some mentioning that appointments were on time and that they were seen promptly. The reminders and booking system have also been praised.
Negative Experiences
However, a few reviewers have had negative experiences, citing poor communication, rude staff, and unprofessional behavior. Some have reported being removed from the patient list without notice, being refused appointments, and experiencing pain during treatments.
Constructive Feedback
One reviewer has suggested that more detailed briefings for patients would be beneficial, while another has mentioned that the practice could improve its phone service.
