Empowering People, Transforming Businesses
Established over 40 years ago, Hewer Facilities Management has evolved into one of the region's leading Building Services, Installation, and Maintenance providers. Our reputation for quality is the foundation of our company today. This reputation has been formally recognized and Hewer FM is a Quality Assured ISO 9001 company with a bespoke documented and audited system of working procedures.
Our Services
Our principal areas of business are Mechanical and Electrical Services, Plumbing, Heating and Renewable Energy, and we provide the following services in relation to these areas of business: Design, Installation, Servicing, Repair, and Maintenance. Our engineers are directly employed and fully qualified within their field of work, for example, they are Gas Safe, NICEIC, HETAS or MCS accredited.
We offer a range of services to suit our customer's needs, including domestic, commercial, and industrial environments. Our helpline is available 24 hours a day, 7 days a week, and 365 days a year. We provide a single-source solution for our customers, including heating and plumbing installations, electrical services, renewable energy solutions, and special projects.
Our Expertise
Our existing customer base spans Domestic, Commercial, and Industrial environments, and we have worked with a number of large social housing providers around the country, forming strong partnerships to deliver reactive repairs and full service programmes to both domestic and commercial boilers. We are also involved in planned and reactive boiler replacements.
Our team is committed to providing exceptional customer service, and our expertise is backed by our ISO 9001 certification. We are authorized and regulated by the Financial Conduct Authority and offer financing options for our customers.
Why Choose Us
At Hewer Facilities Management, we pride ourselves on our commitment to quality, customer service, and expertise. Our team of engineers is fully qualified and experienced in their field of work, and we offer a range of services to suit our customers' needs. Whether you're a homeowner, landlord, or commercial property owner, we have the expertise and resources to provide you with the solutions you need.
Reviews Summary
Positive Experiences
- Friendly and professional service engineers
- Easy to talk to and arrange appointments
- Local and reliable service
- Excellent customer service
- Knowledgeable and communicative team of engineers
- Efficient and professional workmanship
- Responded quickly to boiler problems
- Excellent company with a 24-hour emergency call-out service
Negative Experiences
- Cancelled appointments at short notice
- Rude and unhelpful customer service
- Lack of communication and reliability issues
- Engineers failed to attend or made mistakes during repairs
- Long waiting times for repairs and maintenance
- Unprofessional behavior from staff and management
- Overpriced services and unexpected extra charges
- Poor communication and lack of empathy for vulnerable customers
Company Performance
- The company has received a mix of positive and negative reviews, with some customers expressing satisfaction with the service while others have experienced issues with reliability, communication, and professionalism.
