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At Dial Direct, we're committed to providing our customers with truly comprehensive insurance solutions that cater to their individual needs and lifestyles. As one of the UK's largest insurance providers, we've helped over 3 million customers with their insurance needs, and we're proud of our commitment to outstanding customer service.
Our Services
We offer a range of premium insurance products, including Car Insurance, Home Insurance, and Van Insurance, which come with a wide range of inclusive features and benefits. Our Car Insurance product, for instance, includes RAC Breakdown Assistance as standard, while our Home Insurance policy includes Home Emergency Assistance and Family Legal Protection. Our Van Insurance product, on the other hand, offers RAC Breakdown Assistance and Motor Legal Protection as standard.
What Sets Us Apart
We're passionate about simplifying our customers' insurance needs, which is why we've put together a dedicated team of specialist representatives who are available 24/7 to help with any questions or claims. Our Claims Representatives are trained to guide you through the claims process, ensuring that you receive the level of service you deserve. Additionally, our Customer Service team is available 7 days a week to help with any queries or concerns you may have.
Why Choose Dial Direct?
We're a brand you can trust, and our commitment to customer satisfaction is reflected in our Trustpilot ratings. Our panel of leading UK insurers ensures that you get the right level of cover to suit your needs. With our 24/7 dedicated claims line and contact centre, you can rest assured that we're always here to help.
About Our Business
Dial Direct is a trading name of BISL Limited, a company registered in England with the number 3231094. We're authorised and regulated by the Financial Conduct Authority, and we're an independent intermediary dealing with selected insurers.
Several reviewers expressed frustration with DialDirect's cancellation fees and premium increases. Some reviewers, such as Rachel Carter, Ayub Khan, and Vikki Burr, felt that the fees were unfair and excessive. Others, like Geoffrey Booth, were unhappy with the significant increase in premiums at renewal time.
Poor Customer Service
Many reviewers reported poor customer service experiences with DialDirect. Some, like Ayub Khan and Vikki Burr, felt that the customer service representatives were unhelpful and uncooperative. Others, like Jon Woods, felt that the company was unresponsive to their concerns.
Issues with Policy Changes and Claims
Some reviewers experienced difficulties with policy changes and claims. For example, Hadleigh Cox had a negative experience with a significant increase in premiums after adapting their vehicle to accommodate a disability. Jack Shepherd had a problem with a tripled policy price with no explanation.
Positive Experiences
On the other hand, some reviewers had positive experiences with DialDirect. Kay Hardy, Brian Bingham, and Thomas Nixon all reported positive interactions with the company. They found the customer service to be helpful and the pricing to be competitive.
General Complaints
Some reviewers, like Lee ShakinShadows Graham, felt that DialDirect was untrustworthy and tried to take advantage of them. Rachael Garrett was unhappy with the cancellation fees and felt that the company was using unfair business practices.
