Your Property, Our Priority
Spencer Curtis Estates is a premier estate agent with a tradition of trust and a track record that speaks for itself. We pride ourselves on our exceptional customer service, expert knowledge, and unparalleled local expertise. With over 35 years of combined experience in properties in Essex, East London, and the surrounding areas, you can be confident that you are in the right hands.
Our Services
At Spencer Curtis Estates, we offer a comprehensive range of services designed to make your property journey as smooth and stress-free as possible. Our services include:
- Sales: Our experienced sales team will guide you through the entire process of selling your property, from marketing and viewings to negotiations and completion. We use a professional photography company to capture every last detail, and our marketing team works tirelessly to ensure your property is seen everywhere from property portals to social media.
- Lettings: Our lettings team is dedicated to providing a seamless lettings process from start to finish. We offer a 24-hour maintenance service, in-depth tenancy referencing, and a rent guarantee scheme to give our landlords peace of mind. We also protect both landlords and tenants with our 360-degree online inventories.
Our Values
At Spencer Curtis Estates, we are built on the foundations of trust, honesty, clarity, and integrity. We believe in going above and beyond to deliver exceptional customer service, and our team is dedicated to providing a personalized and tailored approach to every client.
What Sets Us Apart
What sets us apart from other estate agents is our commitment to delivering a premium service that exceeds our clients' expectations. We have a track record of returning clients, and our extensive database of clients means we may already have the buyer for your property on our books before it even hits the market.
Our Promise
We promise to deliver a tailored and personalized service that meets your unique needs and requirements. We will work tirelessly to ensure your property journey is as smooth and stress-free as possible, and we guarantee to provide you with regular updates and progress reports throughout the process.
Poor Communication and Unprofessionalism
The majority of reviewers expressed frustration and disappointment with the agency's communication and professionalism. Several reviewers mentioned that they did not receive calls or emails back, and when they did, it was often with unprofessional or unfriendly responses. Some reviewers even reported being stood up at viewings or being told that the property was no longer available after they had made arrangements to see it.
Inefficient Service
Many reviewers also complained about the agency's inefficient service, citing examples of delays, lost paperwork, and unreturned phone calls. Some reviewers reported having to chase the agency for updates or resolutions to issues, only to be met with unhelpful or evasive responses.
Lack of Transparency
Some reviewers felt that the agency was not transparent in their dealings, with one reviewer reporting that they were not informed of a holding deposit being taken on a property despite having confirmed a viewing.
Positive Experiences
However, not all reviewers had negative experiences. Some praised the agency's helpfulness, efficiency, and professionalism. They reported that the agency was responsive to their needs, and that issues were resolved quickly and effectively.
Common Issues
Common issues cited by reviewers included:
- Poor communication and unprofessionalism
- Inefficient service
- Lack of transparency
- Unresponsiveness
- Unhelpful or evasive responses
