Empowering Your Property Journey
At Thornley Groves, we pride ourselves on being more than just an estate agent. We're a team of local property experts dedicated to helping you navigate the complex world of buying, selling, and renting in Manchester and Cheshire. Our goal is to provide a personalized service that puts your needs at the forefront of everything we do.
Our Services
As a leading estate agent in Manchester, we offer a comprehensive range of services designed to cater to all your property needs. Whether you're a buyer, seller, landlord, or tenant, we've got you covered. From property valuations and sales to lettings and property management, our team of experts will guide you every step of the way.
Our services include:
- Property valuations and sales
- Lettings and property management
- Luxury homes and bespoke property services
- Financial services and mortgage advice
- Property guides and resources
- Online platform for tenants, landlords, buyers, and sellers
Our Approach
At Thornley Groves, we're committed to delivering a personalized service that puts your needs at the forefront of everything we do. We take the time to get to know you and your unique circumstances, providing tailored advice and guidance to help you achieve your property goals. Our team of experts is dedicated to providing a seamless and stress-free experience, whether you're buying, selling, renting, or letting.
Our Promise
We promise to be your trusted partner in the world of property, providing a personalized service that puts your needs first. We're committed to delivering exceptional results, built on a foundation of honesty, integrity, and transparency. Our goal is to exceed your expectations and build long-lasting relationships with our customers.
Areas We Cover
We operate across Manchester and Cheshire, with multiple branches strategically located to serve the local community. Our areas of operation include Altrincham, Didsbury, Fallowfield, Hale, Vimto Gardens, Southern Gateway, Monton, Prestwich, Sale, and beyond.
Poor Customer Service and Unprofessional Behavior
A significant number of reviewers have expressed frustration and disappointment with Thornley Groves' customer service. Many have reported unprofessional behavior, including ignoring calls and emails, failing to address issues in a timely manner, and making false promises.
Unethical Business Practices
Some reviewers have accused Thornley Groves of unethical business practices, including failing to insure deposits correctly, charging unfair fees, and attempting to withhold deposits without justification.
Subpar Property Conditions
Several reviewers have reported moving into properties with numerous issues, including faulty appliances, broken furniture, and unsafe conditions. Thornley Groves has been criticized for not properly maintaining their properties and ignoring tenant concerns.
Positive Experiences with Individual Staff Members
On the other hand, some reviewers have reported positive experiences with individual staff members, including Jordana McVarnock, James Hoyle, Michael Richardson, and Christabel Hill, among others. These staff members have been praised for their professionalism, responsiveness, and helpfulness.
Efficient and Stress-Free Experiences
A number of reviewers have reported efficient and stress-free experiences with Thornley Groves, including quick and easy applications, seamless rentals, and helpful communication.
