Putting customers at the heart of what we do
At PH Jones, we are a leading provider of gas and heating services, dedicated to delivering high-quality solutions to our customers across the UK. With a rich history dating back to 1963, we have built a reputation for reliability, safety, and customer focus. Our team of experts is dedicated to providing exceptional service to individuals, social housing associations, and local authorities.
Our Approach
We believe that our customers are at the heart of everything we do. Our approach is centered around providing safe, reliable, and customer-focused services. We understand the importance of building strong relationships with our customers, and we take the time to understand their unique needs and concerns.
Our Services
We offer a comprehensive range of services, including gas safety checks, boiler repairs, and installation of central heating systems. Our team of local experts works closely with customers to ensure that their gas and heating needs are met, providing tailored solutions to meet their specific requirements.
New Business Enquiries
If you would like to do business with us, please get in touch and we'll be happy to discuss how we can work with you. We are committed to building long-term relationships with our customers and are committed to delivering exceptional service.
Social Value
We are dedicated to helping local people deliver improvement schemes that offer environmental, economic, and community benefits. Our team is passionate about making a positive impact in the communities we serve.
Net Zero Carbon Solutions
As we journey towards a low-carbon future, we are committed to supporting our customers in reducing their carbon footprint. We offer a range of net zero carbon solutions, including smart storage heaters, photovoltaic solar systems, and heat pumps. Our dedicated team is here to guide you every step of the way.
Our History
Founded in 1963, PH Jones has a long history of providing excellent service to our customers. We have evolved over the years to meet the changing needs of our customers, and we are committed to continuing this legacy for generations to come.
Our Clients
We are proud to work with social housing associations and local authorities across England, Scotland, and Wales. Our clients rely on our expertise to provide reliable and efficient gas and heating services.
Careers with Us
If you're looking for a new challenge, we would love to hear from you. As part of British Gas, we offer a range of career opportunities across the UK. Whether you're looking for a role in our operations, customer service, or support teams, we have a range of opportunities available.
Our Team
Our Senior Leadership Team is dedicated to driving our strategy of customer-focused delivery and innovation. Meet our team and learn more about our values and mission.
News
Keep up to date with the latest news from PH Jones, including our latest initiatives, projects, and achievements. We're committed to keeping our customers and partners informed about our progress and goals.
Overall Experience
PH Jones' customer service and performance have received mixed reviews. Some customers have been satisfied with the service they received, while others have experienced issues with communication, punctuality, and professionalism.
Positive Feedback
PH Jones has been praised for their ability to deliver a high-quality service despite limited funding. One customer appreciated the team's patience and help with moving items out of the way for a gas check. Another customer was delighted with the installation of a new boiler, fire, and clear-up afterwards, describing the team as "above and beyond". A third customer commended the installer for being professional and respectful.
Negative Feedback
However, several customers have reported poor experiences. Some have waited for extended periods for appointments, only for the engineer to cancel or fail to turn up. Others have experienced difficulty in getting in touch with the company, and have been left without heating or hot water for an extended period. Disatisfaction with the company's professionalism, punctuality, and responsiveness has been a common theme.
Services and Issues
Several customers have reported issues with heating system maintenance and repair. One customer had to book a day off work for an appointment that was not kept, while another customer's boiler has been left leaking onto live electrical wires for two months. Additionally, customers have reported difficulty in getting in touch with the company, and have not received confirmation of appointments or been kept informed of delays.
