Let your property for less, without compromising on quality.
At Urban, we pride ourselves on being more than just an online letting agent. Our team of qualified professionals provides a full estate agency service, backed by five-star customer service, to find the right tenant for your property. With our innovative approach, you can let your property for less, without compromising on quality. Our customers benefit from a seamless and hassle-free experience, with our team always available to help, 7 days a week.
Our Story
Urban was born out of a simple idea: to revolutionize the property letting market by harnessing the power of online platforms. We believed that with the likes of Rightmove and Zoopla, the need for expensive high-street locations was redundant. However, we didn't stop there. We invested heavily in our systems and staff to provide a comprehensive estate agency service, ensuring that our customers receive a seamless experience from instruction to completion.
Our Services
As an award-winning letting agent, we offer a range of services designed to make letting your property easy and affordable. Our services include:
- Instant online valuations
- Professional property marketing on major property websites
- 5-star customer service, 7 days a week
- ARLA-qualified staff to guide you through the letting process
- Competitive pricing, with options starting from just 99 inc. VAT
What Our Customers Say
But don't just take our word for it! Our customers rave about our service, saying we're "reliable, organized, and quick to respond." One satisfied customer, Philip, saved 2,456 when he let his property through Urban, while Terry praised our "incredible service" and saved 2,137. Kati, another happy customer, was thrilled with our service, saying she "couldn't recommend Urban highly enough."
Why Choose Urban?
At Urban, we're committed to providing a top-notch service that exceeds your expectations. Our team is dedicated to finding the right tenant for your property, while keeping costs low. With our innovative approach, you can benefit from:
- Unbeatable prices, starting from just 99 inc. VAT
- A hassle-free experience, with our team available 7 days a week
- Five-star customer service, backed by a team of ARLA-qualified professionals
- Maximum exposure for your property on major property websites
Poor Customer Service Experiences
The reviewers have had extremely negative experiences with the company's customer service. They have reported difficulty in getting in touch with the company, with calls going unanswered and emails being ignored.
Unresponsive to Inquiries
Multiple reviewers have stated that they were unable to contact the company by phone, with one reviewer claiming to have called 15 times without receiving an answer. Others have mentioned that emails went unanswered, leaving them without the opportunity to view properties they were interested in.
Negative Impacts on Rental Process
The lack of communication from the company has caused frustration and disappointment for the reviewers, with one reviewer missing out on a property they were looking forward to renting due to the company's unresponsiveness.
Concerns about Landlord Relationships
Some reviewers have expressed concerns about the company's relationships with landlords, suggesting that they may be prioritize saving money over providing good customer service.
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