Trust us to take care of your property maintenance needs
Groom Property Maintenance Ltd is a leading supplier of commercial and residential property maintenance, with over 30 years' experience in consistently delivering high-quality, reactive and planned property maintenance works across South Wales, South East, and the South West of England.
With a team of experienced professionals, we have built a reputation for providing efficient, reliable, and trustworthy services to our clients. Our expertise spans a wide range of property maintenance needs, from roofing and carpentry to plumbing and groundworks. We take pride in our ability to provide a comprehensive service that meets the unique needs of each client.
Our commitment to excellence is reflected in our accreditations and certifications, which demonstrate our dedication to quality, safety, and customer satisfaction. Our team of fully qualified, trained, and multi-skilled mobile field engineers is on-hand to assist with any maintenance task, big or small, ensuring that our clients receive the highest level of service.
At Groom Property Maintenance Ltd, we understand the importance of maintaining your property to the highest standards. That's why we offer a full menu of support services, including a help desk service as standard, to ensure that our clients are fully informed of the work progress and completion.
Our Services
We offer a comprehensive range of property maintenance services, including:
- Roofing: Our roofing specialists have extensive experience repairing and maintaining a wide range of commercial and domestic roofing systems.
- Carpentry: Our skilled carpenters are experienced at working with a variety of materials and can assist with repairs, maintenance, and installation of fixtures and fittings.
- Tiling: Our tiling experts can repair and maintain domestic and commercial tiling systems, ensuring that your surfaces look their best.
- Office Maintenance: We offer a range of office maintenance services, including painting, decorating, and general repairs.
- Plumbing: Our plumbing experts can diagnose and repair plumbing issues in commercial and domestic properties.
- Groundworks: Our team of experienced groundworkers can assist with repairs, maintenance, and installation of external features such as paving, landscaping, and more.
- Fire Stopping Services: Our specialist Exova BM TRADA Q-Mark certified installers provide fire stopping services to ensure the safety of your property.
Customer Feedback
Despite the overwhelmingly negative tone of the reviews, this customer's feedback is a stark reminder of the importance of providing excellent customer service, particularly for vulnerable individuals such as the disabled. The author, who gave a rating of 1 star, is expressing their disappointment and frustration with the business.
Disappointment and Frustration
The customer's main issue is that they, as a disabled driver, had to spend a significant amount of time searching for a disabled parking space due to the author's behavior. The use of strong language, such as "a-hole, " suggests a high level of emotional distress.
Impact on the Business
The reviewer's comments also highlight the potential negative impact that their behavior has on the business. By parking in the heart of the city, the author has inadvertently created a negative advertisement for their business, particularly for customers who may be willing to walk to the station.
Conclusion
Overall, this review serves as a cautionary tale for businesses to prioritize customer service, particularly for vulnerable customers. Failure to do so can lead to negative reviews, loss of customers, and damage to one's reputation.
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