Your Local Specialists in Residential Lettings and Property Management
Nestled in the heart of our community, Jigsaw Lettings stands out as a reliable, independent firm dedicated to empowering both landlords and tenants through comprehensive residential letting and property management solutions. We take pride in our deep understanding of the local property market, coupled with a team of experienced and friendly staff.
Expert Assistance for Landlords
We understand the complexities and opportunities that come with property investment. Our comprehensive landlord services include:
- Marketing and Leasing: Expertly showcasing your property to attract the right tenants through extensive online listings, local partnerships, and open days.
- Tenant Selection: Rigorous tenant screening process involving thorough reference checks, credit assessments, and guarantor arrangements for peace of mind.
- Property Management: Comprehensive management of all day-to-day operations, including rent collection, tenant communication, maintenance coordination, and compliance with relevant legislation.
- Reporting and Transparency: Regular reporting and clear communication to ensure informed decision-making regarding your investment.
Supporting Tenants Every Step of the Way
We believe in fostering positive tenant experiences through:
- Comprehensive Tenancy Agreements: Clear and concise tenancy agreements tailored to your needs.
- Responsive Communication: Timely and personalized responses to tenant inquiries and maintenance requests.
- Efficient Payments: Secure and timely rent collection processes.
- Professional Resolution: Efficient handling of any tenancy issues, ensuring a smooth and comfortable experience.
Our Commitment
At Jigsaw Lettings, we prioritize:
- Personal Service: As a small firm, we offer a highly personalized experience, tailoring our services to your specific needs and goals.
- Professionalism and Expertise: We maintain the highest standards of competence and adhere to all relevant regulations.
- Client-Focused Approach: Your satisfaction is our top priority. We are committed to open communication and transparency throughout the process.
Let us be your trusted partner in navigating the complexities of residential letting and property management. Contact us today and discover the difference a dedicated local team can make!
Communication Issues
A significant number of clients have expressed dissatisfaction with Jigsaw Lettings due to communication issues. They report that Matt, the owner, often ignores messages and calls, and sometimes does not respond in a timely manner. Clients have experienced difficulties in arranging viewings, receiving updates on their queries, and even getting their deposit back.
Maintenance and Repairs
Several clients have also had negative experiences with maintenance and repairs. They claim that Matt promises to address issues but fails to follow through, leaving them with unresolved problems such as lack of heating during cold weather.
Rudeness and Lack of Respect
Many clients have described Matt as rude and arrogant, showing little respect for their needs and concerns. This has led to feelings of frustration and unhappiness among clients.
Lack of Transparency
Some clients have reported that Matt makes false promises or provides misleading information, such as claiming to have given a notice period when this was not the case. This lack of transparency has further eroded trust in Jigsaw Lettings.
Unfulfilled Legal Obligations
One client mentioned that Matt failed to fulfill a legal obligation, such as conducting a gas safety inspection, which is a critical requirement for landlords.
Overall Negative Experience
The majority of clients have had an overall negative experience with Jigsaw Lettings, expressing dissatisfaction with the service provided and cautioning others against using the company.
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