At Wilson Energy Ltd, we are a leading provider of integrated heating and billing solutions for Heat Network and District Heating schemes across a wide portfolio of residential and commercial developments. Our team of experts has years of experience in delivering tailored solutions that meet the unique needs of our clients. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.
Our Services
We offer a comprehensive range of services to support our clients throughout the entire project lifecycle. From the initial design and specification of heat network systems to the installation, commissioning, and maintenance of our solutions, we provide a single-source solution that ensures seamless integration and compatibility. Our billing and bureau services are designed to provide accurate and timely billing, while our smart metering and energy control solutions help our clients to manage their energy usage efficiently.
Our services include:
- Heat Network Design and Specification: We work with property developers, housing associations, consultants, designers, and contractors to provide the most flexible and robust systems.
- Installation and Commissioning: Our experienced engineers install and commission our solutions to ensure that they meet the highest standards of quality and performance.
- Maintenance and Support: We offer a full range of extended warranty, maintenance, support, and spares services to all commercial clients.
- Billing and Bureau Services: Our comprehensive billing and bureau service can be tailored to suit our clients' needs, whether it's a credit or pay-as-you-go system.
- Smart Meter and Pay-as-you-Go Projects: We deliver smart metering and billing management systems for a range of clients, providing a flexible and efficient solution for energy management.
- Home Automation and Energy Efficiency: Alongside efficient heat use, we also offer a "smart home" control capability, enabling our clients to manage their energy usage and save costs.
Our Expertise
We have extensive experience in working with a wide range of clients, including property developers, housing associations, consultants, designers, and contractors. Our team of experts has a deep understanding of the complex requirements of heat network and district heating schemes, and we are committed to delivering solutions that meet the highest standards of quality and performance. We are proud to work with some of the leading names in the industry, and our case studies demonstrate our ability to deliver complex projects on time, on budget, and to the required quality standards.
Overall Experience
The reviewers have shared their experiences with Wilson Energy, a utility company that provides heat network services. The reviews are mixed, with some customers expressing satisfaction with the company's customer service, responsiveness, and efficiency. However, others have encountered issues with billing, customer service, and ineffective problem-solving.
Positive Experience
Many reviewers have praised the company's customer service, citing prompt and efficient responses to their queries. They have appreciated the help and support provided by specific staff members, such as Shannon Haywood, Adam, Sophie Hunt, and Rosanne D. Reviewers have also commended the company's billing system, describing it as clear and easy to understand.
Negative Experience
On the other hand, some reviewers have expressed frustration with the company's billing practices, citing issues with estimated payments, delayed or refused top-ups, and unclear or confusing invoices. A few reviewers have reported encountering unhelpful or unprofessional staff members.
Summary
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