Bramah stands as London's oldest security company, celebrating over 230 years of innovation and expertise. Founded in 1784, we have secured homes, businesses, and critical infrastructure across the UK and internationally.
Our History: A Legacy of Security
Our journey began in the heart of London, where Joseph Bramah, driven by ingenuity and a desire to solve practical security challenges, revolutionized the industry. Today, we carry forward that spirit of innovation, constantly developing and refining our products and services to meet the evolving needs of our customers.
Our Expertise
Bramah offers a comprehensive range of security solutions across various sectors, including:
Domestic Security
- Premium locks and security hardware
- Emergency locksmith services
- Security consultations and assessments
Commercial Security
- Secure access control systems
- Burglar alarms and intrusion detection
- Video surveillance and access control solutions
Key Industries
- Automotive security solutions
- Secure storage solutions for valuables and documents
- Secure locking systems for industrial applications
Our Commitment
At Bramah, we prioritize:
- Innovation: We invest heavily in research and development, constantly pushing the boundaries of security technology.
- Quality: We adhere to the highest manufacturing standards, ensuring the durability and effectiveness of our products.
- Customer Focus: We are dedicated to providing exceptional customer service, ensuring your complete satisfaction.
Our Values
Our core values guide our actions and decisions:
- Integrity: We uphold the highest ethical standards in all our business practices.
- Innovation: We embrace new ideas and technological advancements to deliver superior security solutions.
- Customer Focus: We prioritize customer satisfaction and go the extra mile to meet their needs.
Overall Response and Services
The reviews highlight a mix of extraordinary and displeasing experiences with Bramah Locks & Alarms. While some customers commend the company's exceptional locks, prompt service, and heritage, others express frustration with the response to emergency situations, poor customer service, and outdated technology.
Poor Service and Response
Several reviewers mention difficulties with the company's response to alarm incidents, including long wait times, ineffective communication, and a lack of alternative solutions. In one instance, an engineer was reluctant to address the issue due to payment concerns, leading to concerns about the company's protocol and community welfare. Another reviewer encountered a 20-hour delay in resolving an alarm issue, which caused considerable disturbance to the neighborhood.
Disappointing Customer Service
Customer service issues are also raised in several reviews. One reviewer was met with rudeness and attitude when inquiring about a lock purchase, while another reviewer found the company's website outdated and basic.
Positive Comments
The company's locks and hereditary background have received praise from several customers, highlighting their exceptional quality and history. Some reviewers have also commended the company's friendly and helpful staff, as well as their quick and effective service.
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