Seeing the bigger picture
At Keen Insurance, we pride ourselves on being a forward-thinking insurance broker, dedicated to providing our clients with bespoke insurance solutions that cater to their unique needs and ambitions. With a strong presence in Wales, our team of experienced insurance professionals is committed to delivering exceptional service, expert advice, and tailored insurance products that give our clients the confidence to pursue their goals.
Our Services
As a leading insurance broker, we offer a comprehensive range of insurance services, including commercial insurance, personal insurance, and financial services. Our commercial insurance portfolio covers a wide range of industries, including construction, manufacturing, warehousing, distribution, and cargo, as well as high-risk and specialist sectors. Our personal insurance offerings include car insurance, home insurance, life insurance, travel insurance, and more.
Our financial services arm, Keen Investments, provides expert guidance on investments, pensions, protection, mortgages, and auto-enrolment. Our team of financial advisers takes the time to understand each client's unique circumstances, goals, and risk tolerance to create personalized financial plans that align with their objectives.
Our Approach
At Keen Insurance, we believe in taking a holistic approach to insurance and financial planning. We take the time to understand our clients' business and personal goals, identifying potential risks and opportunities to create tailored solutions that address their specific needs. Our team of experts works closely with each client to design insurance products and financial plans that provide asset security, sustainability, and growth.
Our Commitment
We are committed to delivering exceptional customer service, expert advice, and innovative insurance solutions that give our clients the confidence to pursue their goals. Our team is dedicated to building long-term relationships, providing ongoing support, and continually reviewing and refining our services to ensure they meet the evolving needs of our clients.
About Our Company
At Keen Insurance, we are proud of our heritage and our commitment to delivering exceptional service. Our company was founded on the principles of integrity, expertise, and customer-centricity. Today, we remain dedicated to these values, striving to make a positive impact on the lives of our clients and the wider community.
Overall Experience
The reviews provide a mixed assessment of the company's performance, with ratings ranging from 1 to 5 stars.
Positive Aspects
Some reviewers have had positive experiences with the company, praising the helpfulness of the staff, particularly Mark, Mila, and Emma. They appreciate the company's approachable nature, excellent service, and ability to find the best deals.
Negative Aspects
However, others have reported poor experiences, including a lack of follow-up on claims and unfulfilled promises. Some reviewers have expressed dissatisfaction with the company's handling of their claims.
Staff Performance
The reviews highlight the importance of individual staff members, with some reviewers praising specific employees for their exceptional service.
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