Expert Property Management, Simplified.
Welcome to Complete RPI, a leading provider of market-leading services for investors in UK property. We specialise in Lettings and Management, catering to individual and organisational landlords, both UK-based and international. Our goal is to alleviate the burden of managing UK property investments by providing a top-tier service that streamlines the overall property management experience.
With offices in London and Hong Kong, our global reach enables us to look after our clients' investments worldwide. Unlike traditional estate agents, we offer our services across the entire UK, giving our landlords a better understanding of local markets, regardless of the size or location of their UK portfolio. Our unparalleled expertise and commitment to delivering exceptional results make Complete RPI the ideal partner for your property investment needs.
Sales and New Purchases
Complete RPI's Sales team is here to assist you in acquiring new property investments or restructuring your existing portfolio. We help you search and identify potential investment opportunities, ensuring your property investments yield the best possible returns, while working with you to manage your assets effectively.
Emergency Out of Hours Contact
For emergencies outside of regular business hours, our dedicated emergency out-of-hours contact line allows you to reach us for assistance. Please review our emergency guide for determining whether your situation requires out-of-hours attention before calling. Our team is always here to support you, ensuring your tenants and properties are well cared for, day or night.
Property Tracker
Our unique Landlord Property Tracker is a powerful online resource, offering landlords instant 24/7 access to their property information. Stay informed wherever you are, and view rental statements, maintenance invoices, annual Income and Expenditure Reports, and more. Our easy-to-use platform provides you with a wealth of information at your fingertips, ensuring you are always up-to-date on the performance of your properties.
Landlord Maintenance Tracker
Our Landlord Maintenance Tracker provides an online repairs and maintenance platform that grants you full visibility over job progress and updates. Effortlessly approve and monitor maintenance tasks and keep your properties in optimal condition.
Onboarding New Properties
Should you wish to onboard a new property for Complete RPI to manage, kindly fill out the New Property Onboarding Form. Our team will then be able to begin managing your property, providing you with the top-tier service and support you've come to expect from Complete RPI.
At Complete RPI, we pride ourselves on offering a comprehensive, convenient, and consistently reliable property management experience. With our extensive range of services tailored to landlords, we aim to deliver an unparalleled experience that ensures your property investments are successful and managed with expertise.
Overview of Reviews
Complete RPI, a rental agency, has received mixed reviews from its customers. On the positive side, some reviewers have praised the agency's staff, particularly Molly and Kerry, for their helpfulness, responsiveness, and professionalism. On the negative side, several reviewers have expressed frustration with the agency's communication, citing difficulties in reaching customer service and unprofessionalism from some staff members.
Problems with Communication
Several reviewers have mentioned issues with communication, including poor response times, unanswered emails and phone calls, and unavailability of staff. Some reviewers have even had to deal with rude and unhelpful staff members. Additionally, there have been reports of contracts being terminated without notice, leading to unexpected extra expenses for landlords and tenants.
Positive Comments
Despite the issues, some reviewers have had positive experiences with Complete RPI. They praise the agency's staff for being helpful, responsive, and professional. Reviewers have also mentioned that the agency's services are growing and offer flexible solutions.
Negative Comments
The main negative comments revolve around the agency's communication, lack of professionalism, and poor processing. One reviewer even described the experience as "frustrating and unprofessional" and warned others to be cautious when dealing with the agency.
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